Quintana Roo Hotels

"The staff was awesome especially the entertainment staff they were so fun!!"

"Second time staying at Secrets The Vine and I was not disappointed - the experience was exceptional from beginning to end. Overall service was truly spectacular; warm, attentive, and consistent across the resort. At reception, Eduardo made check-in smooth and welcoming. Adriana and Maria from VIP services were outstanding, ensuring everything was seamless and stress-free for me. The spa was a highlight. Israel and Jose at the front desk was professional and kind, and massage therapists Manuel and Arminia delivered deeply relaxing, high-quality treatments. I also enjoyed a sound therapy session with Christopher which was incredibly calming, transformative and restorative. Dining exceeded expectations. At Dragons, Juan offered excellent wine recommendations, Chef Isidro prepared beautifully executed dishes, and Sebastian provided attentive, polished service. The chef’s dinner was Michelin star level!!! At Market Café, Michelle’s warmth and consistency made every visit a pleasure. Pool and beach time were elevated thanks to Angel and Jaime at the cabanas - professional, friendly, attentive, and thoughtful throughout the day. This resort stands out for genuine hospitality, well kept facilities and exceptional staff. I left feeling rested, cared for, and eager to return. Highly recommend."

"Would not recommend. The rooms were extremely outdated. Paint was flaking off walls, outlets and light switches clearly hadn’t been cleaned long enough for dirt to buildup around them. The 4th floor smelled like dirty mop water for the entire trip. The sink wouldn’t drain properly. The food was possibly the worst I’ve had. Would definitely spend the extra 1k to go to a very nice all inclusive. "

"Nice hotel property in Cancun with a wonderful staff. The hotel itself is old and showing a lot of signs of age. Amenities are crowded and even though the hotel claims to have a no reserving chairs policy, you will find people up at 5am placing towels on seats that dont show back to the seats until after lunch. If you want to enjoy the amenities you really have to be up at at some seats by 8am. Food options were great, very much a cruise ship on land with very cruise ship-esque meals. Enjoyed our few days here!"

"Staff is very friendly."

"Beautiful resort, comfortable stay, lots to do. Food was average but that’s not a big deal, the staff members were nice but not the most helpful. We had to walk to and from our room 3 times because the key wasn’t working and instead of having someone walk with us, they kept sending us back. The concierge didn’t show us around as soon as we told her we weren’t interested in becoming members, so there’s a lot we didn’t discover until our last day or two. There’s also no party vibe, music is VERY limited at the pools, so if you’re looking for a lively experience, I’d choose a different place. However, this resort is relaxing and slow which is nice as well if that’s what you’re looking for."

"Food no good at all activities very good"

"Habitación súper limpia, el personal 100 puntos con sus atenciones y la comida nada pesada, deliciosa! Los tragos valen la pena"

"Overall a very enjoyable stay! "