Quintana Roo Hotels

"Great pool"

"The rooms could use updating. Staff friendly. The gym could use some more cardio equipment and updating. They were rusty and only 3 working treadmills. We did not have an ocean view."

"Ocean view room, staff was very nice Needs work in communication in English "

"The room was clean, loved the turn down service every night. The staff was phenomenal, always friendly! The pools were perfect, temperature was perfect. Loved the lazy river, loved the pool activities. Food and drinks were delicious! Would like to have had real ice cream on the property, my husband loves ice cream! The shows, game quizzes every night were top notch. We thought the floor in the lobby and down the stairs to the martini bar was kind of slick. Also some of the tiles and walkways around some of the pools were slippery. We saw someone fall by the lazy river. The beach was nice but it was unfortunate to have the sargasm on the beach, so we couldn't enjoy the water. "

"Our stay was very good and we’d recommend the resort. "

"Highly recommended. Nice staff, clean room, great pools, awesome activities for all ages from morning to night. "

"We have stayed at several all inclusive resorts in the Cancun area. We are a family with elementary aged kids that like activities. We were excited to visit Ava. We loved the room. It was kept very clean and the bed was very comfortable. The food at every restaurant was good and the drinks were also very good. The staff was attentive and fairly quick, everywhere.We also liked the unique activities, like “minute to win it” at digit bar, water aerobics, the obstacle course in the main pool, and many others. We were disappointed that we had to pay extra for some of the activities, like bowling, the arcade and laser tag but we tried them and we really enjoyed them. The biggest disappointment was for our girls because the kids club was not what we were expecting. The schedule was not flexible and had the kids outside all morning. It seems fine, but did not allow a break from the sun for the kids. They were not permitted to choose activities like past resorts. You either did what was on the schedule or not. Their trampolines were broken during our entire 6 day stay. And there were no toys to play with, just the indoor playground. They did enjoy the art class each day. But that was for one hour and we had to wake up early to sign up for it. The hardest part for parents is the 2 hour “family hour” everyday. It is supposed to be a time for families to come in and play with their kids. But in reality, no one wants to sit and watch their kids play at a kids club. It was empty. "

"It wasnt a beach view but i am disabled and it was the closest possible room to the food and sexy pool though it was loud it was perfect for location will stay here forever!"

"Great resort for families! The food is better than some other resorts we have been to, and the customer service was very good. We went as a group of 10 and the resort was really good about accommodating us at restaurants and there were large larger tables in the buffet area. There was a great recreation team that supported beach volleyball, aqua size and other activities. Easy to take the bus to and from downtown. A huge highlight, which I know may not be for some is that they have a really great gym and training facility. Would highly recommend this resort to other people."