Hotels in Xpu-Ha

"I was very disappointed with not having Secruity on path ways . Every night between 11pm and 4am in morning there was someone intoxicated scream , fighting. I have no problem with individuals having a a good time that was too much. You go on Vacation to relax but it's hard to do when individuals are waking you up. The food was great and staff was wonderful but didn't make up for the persons that were intoxicated between 11pm and 4am"

"Everything about this property is fantastic! The view, the pool, the food and drinks and the STAFF! Great fun! Great people and location! We will be back💜"

"The room decor looked great, however as soon as you come into the room the smell is bad. The resort itself is pretty, kids pools are great. The ocean was not.. too much seaweed, the cleaning crew cleaned seaweed with truck between 9 am - 1pm right when you are at the beach.. not good, smelly, blocking the view."

"Ask about the picture package so you don’t miss out on memories before you get out to the park"

"Occidental Xcaret is an absolutely stunning resort! From the moment we arrived, we were blown away by how beautifully the property is woven into the surrounding jungle, it truly feels like you’re stepping into another world. Waking up to lush greenery and wildlife all around made the experience so unique and unforgettable. Monkeys visited our balcony every day and it was AMAZING! 😍 The staff went above and beyond to make our stay special, always warm, welcoming, and attentive. Our room was spacious, spotless, and incredibly comfortable, perfect for relaxing after a day of exploring. We had such an incredible vacation and are already dreaming about coming back. This place is pure magic! We will definitely be returning! "

"A"

"Clean rooms, very nice resort and excellent staff "

"Excellent service, adequate food, friendly staff, plenty of activities for guests. Rooms are OK but we found beds to be a little hard. "

"Rooms are big, clean and nice. Staff is HORRID! My check experience was absolutely terrible. The lady checked me in was rude and barely knew any English. She had me waiting for good 20 min to finish counting her cash register. Her priorities are all messed up. Didn’t even acknowledge my arrival with an eye contact. Totally horrible. I barely understood what she said and just wanted to get away from her asap. Buffet staff are hit or miss. My last day breakfast @7 am on Friday March 27th, the host rolled her eyes cause I asked her to sit me closer to buffet due to discomfort. Place was empty anyway. When I asked her why would u do such a thing, she lied about something getting into her eye. Entertainment team tries hard but no experience at all. Bunch of kids spending more time socializing with each other rather than the guests. Food was mediocre at best. The smoothie bar at breakfast was great. Not a lot of healthy protein options. I don’t drink so I can’t judge on alcohol. Night shows are not bad. Some are good actually i.e fire show. Room service don’t pick up after midnight even though menu says otherwise. Most first are Canadian and are super nice. Beach is nonexistent. Small and full with seaweed. Smell is bad. Would I go back? Had the staff been nicer, I probably would consider. But as is, absolutely not. That rolled eye experience on my last day was horrendous. "