Hotels in Puerto Morelos

"Absolutely outstanding, next-level service. Victor Garcia, our Expedia representative, was truly exceptional and made all the difference in turning a great trip into an unforgettable one. His level of care, attention to detail, and genuine hospitality went far beyond anything we’ve ever experienced. He anticipated our needs before we even knew we had them and was always one step ahead. From securing many dinner reservations with ease to completely making up for a disappointing restaurant experience by arranging a complimentary Bali bed the very next day, Victor handled everything flawlessly. On top of that, he surprised us with a bottle of wine and a beautiful cheese platter waiting in our room—an incredibly thoughtful gesture. He was in constant communication and would greet us in person throughout our stay which made us feel like true VIP guests. Because of Victor, our trip felt personalized, seamless, and incredibly special. He didn’t just assist us, he elevated the entire experience. We will 100% recommend booking through Expedia if this is the level of service they provide. Victor is an absolute standout and a true asset. We really enjoyed our stay at this resort. The property is grand and expansive with lots of great restaurant options. Everything was always very clean, and the rooms were nicely renovated and comfortable. All of the staff were friendly and provided great service throughout our stay. We highly recommend this resort for families. Kids pools were great!"

"Overall an excellent stay. The facilities were very well maintained, the staff were content and happy to serve you. Facility was also very well-staffed. Somebody was always available to help. 24-hr room service was a really nice perk, and the facility itself was massive! So much to explore. "

"The premises are beautiful, the staff extremely friendly and efficient. The room was spacious and impeccable. Beach was also a plus. The concierge service is excellent and our two assigned concierges, Melissa and Iliana helped us plan the week's meals and activities. They guided us step by step."

"Very nice "

"Staff were great. Rooms were spotless. Food was great."

"Great staff, comfortable beds, good food. "

"Excellent stay. This is a smaller resort and a great place to chill out for a few days, perfect for those who would prefer to avoid the party atmosphere but still have a fun time. Food and service is top notch."

"The whole resort is gorgeous and spotless. The rooms are so comfortable and we loved that the beds got cleaned every day and our water bottles were stocked in the fridge. The staff is incredible, everyone was very friendly and accommodating. The food was delicious and the pool bar was so good. We would stay again, 10/10! "