Iberostar Waves Quetzal - All Inclusive

4.5 star property
Luxury beachfront resort with spa, near Quinta Avenida

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Miscellaneous
4 outdoor pools, pool umbrellas, sun loungers
1 bedroom, premium bedding, down comforters, free minibar
Experience Iberostar Waves Quetzal - All Inclusive, where sun-kissed days meet luxurious nights. Unwind on the white sand beach with a rejuvenating massage or explore 8 restaurants serving Japanese cuisine and more. Yoga classes at the gym and activities like kayaking keep you active, while multilingual staff ensure your stay is seamless.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Connecting rooms available
  • Bar
  • Non-smoking
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas

Feel at home (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
  • Television

Room options

Available filters for rooms
Showing 21 of 21 rooms

Premium Room (Near Pool)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Pool)

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
2 bedrooms
Down duvet
Premium bedding
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Oceanfront

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Room

8.2 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room (Tropical View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Premium Room (Promo)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Last room available

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room (Near Beach)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
2 bedrooms
Down duvet
Premium bedding
  • 2 bedrooms
  • Sleeps 1
  • 2 Double Beds and 1 King Bed

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Down duvet
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 1
  • 1 King Bed

Junior Suite, Oceanfront (Beach Access)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Down duvet
Premium bedding
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 4 min drive - 3.2 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.2 km
  • Playa del Carmen Main Beach - 5 min drive - 3.9 km
  • Xplor Theme Park - 5 min drive - 6.0 km
  • Xcaret Eco Theme Park - 9 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬6 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Quetzal - All Inclusive

At Iberostar Waves Quetzal - All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 15-minute walk of Playacar Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious resort include 3 poolside bars, a free kid's club, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 350 units
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 8 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Room service (limited hours)
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis lessons
  • Yoga classes
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • 4 outdoor pools
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smooth flooring in room

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Composting
  • Recycling

Special features

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Beach Grill Uxmal - This restaurant serves lunch only. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Does Iberostar Waves Quetzal - All Inclusive offer free cancellation for a full refund?

Yes, Iberostar Waves Quetzal - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Waves Quetzal - All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Iberostar Waves Quetzal - All Inclusive?

Sorry, pets aren't allowed.

Is parking offered on site at Iberostar Waves Quetzal - All Inclusive?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Iberostar Waves Quetzal - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Iberostar Waves Quetzal - All Inclusive?

No, this resort doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.

What is there to do at Iberostar Waves Quetzal - All Inclusive and nearby?

Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Quetzal - All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Waves Quetzal - All Inclusive?

Yes, there are 8 onsite restaurants, featuring Japanese cuisine.

Does Iberostar Waves Quetzal - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Iberostar Waves Quetzal - All Inclusive like?

Iberostar Waves Quetzal - All Inclusive is located on the waterfront in Playacar, a short 4-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 13 minutes' walk from Playacar Beach. Travelers say the area is walkable and good for shopping.

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Iberostar Waves Quetzal - All Inclusive Reviews

Reviews

8.4

Very Good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Popular mentions

Food
Service staff
Room
Beach
Buffets
Restaurant
Animals
Drinks
Wildlife
Entertainment

What guests liked

  • The beach was perfect, clean, and easily accessible with plenty of space for fun in the sun. (45 reviews)
  • The pool was consistently described as excellent, beautiful, and fantastic, with many reviewers praising its cleanliness and enjoyable atmosphere. (23 reviews)
  • Dining options were great, with a variety of restaurants and buffets offering delicious food and a chef who came to tables for recommendations. (9 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Excellent

We have stayed at this resort twice and we really enjoyed it. The staff is very friendly, great food, and overall a great facility. Highly recommend planning your vacation at this resort.
John, 6-night trip

10/10 Excellent

Highly recommend
ROBERT, 5-night trip

10/10 Excellent

Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Patricia, 4-night trip

10/10 Excellent

Food amazing. So family friendly and peaceful. Go. Be happy.
Justin, 9-night trip

10/10 Excellent

Married at Iberostar Quetzal/Tucan 25 years ago and back to celebrate. Food was better than we remember and the property so well maintained and love all of the wonderful garden and animals.
Adrianne, 5-night trip

10/10 Excellent

This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
Britt-marie, 5-night trip

10/10 Excellent

We enjoyed the natural environment with wildlife and waterfalls, the delicious food and drinks, the attentive staff, the beautiful pools, and beach. Unfortunately, the seaweed was very thick on the beach during our visit but good attempts were made to remove it.
Kelly, 4-night trip

10/10 Excellent

I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
Sophia, 4-night trip

8/10 Good

This property was very clean and well kept. I went as a solo female traveler and I felt safe at all times. I feel like Iberostar properties are very eco friendly. I loved the wildlife all around the property.
Heather E, 4-night trip

10/10 Excellent

Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Jorge, 5-night trip

10/10 Excellent

Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Cathy, 6-night trip

10/10 Excellent

Excellent property and excellent service. Thank you Iberostar!
GAGIK, 7-night trip

10/10 Excellent

The location is awesome!
Cammie, 6-night trip

10/10 Excellent

Great vacation! Food and drinks were amazing. A lot of wildlife and beautiful beach. We would come back to this resort.
Hannah, 3-night trip

10/10 Excellent

It was great
Marie, 10-night trip

8/10 Good

This is my 2nd stay on this property. It has changed since my 1st. The most remarkable is the wildlife on the property is amazing. Many Caotis, Flamingos, Neutra looking rodents, tortoise, and Peacocks. I learned they caged the howling monkeys. Didn't see any this time but occasionally heard them, unlike last time I saw them a great deal during my stay.. Did see a couple spider monkeys. I enjoyed the monkeys most.
Russell, 8-night trip

8/10 Good

We loved the outdoors. The green areas and animals were beautiful and entertaining. The in room bathrooms needs help though.
Andreia, 7-night trip

8/10 Good

Very tropical, lush vegetation well taken care of. The only negative thing I found was breakfast buffet the wait staff was slow to serve you felt even looked over to get coffee even if they walked close by. Ore cleaning off tables
Brigitte J, 10-night trip

8/10 Good

Beach was great
CHRISTOPHER, 4-night trip

10/10 Excellent

Great place to stay
John, 4-night trip

10/10 Excellent

wonderful rooms near the beach.
Sergey, 7-night trip

10/10 Excellent

Perfect place
luis, 3-night trip

6/10 Okay

The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
Lorna Gwynn, 8-night trip

8/10 Good

loved the green spaces, beach area and staff was helpful
MARIE JEANE, 3-night trip

10/10 Excellent

Beach is the best. Big pool very noisy. Jungle and animals are fantastic.
Stephanie, 8-night trip