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Suites Chac Chi

2.5 star property
Hotel with 2 outdoor pools, near Isla Mujeres Ferry Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Suites Chac Chi

2 outdoor pools, sun loungers
Outdoor dining
Standard Room | In-room safe, free WiFi, bed sheets
Exterior
21-inch TV with satellite channels

Reviews

7.6 out of 10

Good

Popular amenities

  • Gym
    Gym
  • Pool
    Pool
  • Laundry facilities
    Laundry facilities
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 outdoor pools
  • Fitness center
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Dry cleaning/laundry service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Coffee/tea maker
Satellite channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Coffee/tea maker
Satellite channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Bahía Tolok
Pool
Spa
Airport transfer
Free parking
8.6 out of 10, Excellent, (161)
The price is $48
$93 total
includes taxes & fees
Nov 22 - Nov 23
Bahía Tolok
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About the neighborhood

Map
Avenida Rueda Medina, Colonia Electricistas NO.2, Isla Mujeres, QROO, 77400

What's nearby

  • Crayola House - 14 min walk - 1.2 km
  • Isla Mujeres Ferry Terminal - 3 min drive - 2.4 km
  • Dolphin Discovery - 6 min drive - 4.8 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6 min drive - 5.0 km
  • North Beach - 7 min drive - 2.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 116 min drive

Restaurants

  • ‪Buffet Restaurant - ‬6 min drive
  • ‪IceBar Mexico - ‬4 min drive
  • ‪Mango Café - ‬11 min walk
  • ‪Playa Tiburón - ‬4 min drive
  • ‪Restaurant el Comejen - ‬10 min walk

About this property

Suites Chac Chi

At Suites Chac Chi, you'll be within a 10-minute drive of Isla Mujeres Ferry Terminal and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Guests can take a dip in one of 2 outdoor pools or visit the fitness center for a workout. Also, this hotel is within a short drive of North Beach.

Languages

English, Spanish

At a glance

Hotel size

  • 19 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • 2 outdoor pools

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Policies

There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Chac Chi Hotel Isla Mujeres
Chac Chi Hotel
Chac Chi Isla Mujeres
Chac Chi
Chac Chi Hotel Suites
Chac Chi Hotel Suites
Suites Chac Chi Hotel
Suites Chac Chi Isla Mujeres
Capital O Chac Chi Hotel Suites
Suites Chac Chi Hotel Isla Mujeres

Frequently asked questions

Does Suites Chac Chi offer free cancellation for a full refund?
Yes, Suites Chac Chi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Suites Chac Chi?
Yes, there are 2 outdoor pools.
Are pets allowed at Suites Chac Chi?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Suites Chac Chi?
Yes, there's free self parking.
What are the check-in and check-out times at Suites Chac Chi?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is noon.
Is there an onsite casino at Suites Chac Chi?
No, this hotel doesn't have a casino, but PlayCity Casino (7.9 mi) and Royal Yak Casino and Sports Book (8.6 mi) are both nearby.
What is there to do at Suites Chac Chi and nearby?
Suites Chac Chi has 2 outdoor pools and a fitness center.
What's the area around Suites Chac Chi like?
Suites Chac Chi is located a short 14-minute walk from Crayola House.

Suites Chac Chi Reviews

Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

26-night trip
Verified Travelocity guest review

8/10 Very Good

george, 1-night trip with friends
Verified Hoteles.com guest review

6/10 Good

Not a comfortable stay
Not the best it stays. Rooms was old and very dirty and dusty. Internet only works in living room. Was not clean or comfortable. Decent location. 10 minute drive to cento and close to ferry station. I won’t stay there again.
Francis, 2-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

It was fine . A bit far from everything
Audrey, 4-night family trip
Verified Hoteles.com guest review

10/10 Exceptional

Cheap and decent place. Patience needed but nice.
Great stay. Decent location in the middle of the island. You will have to take taxis (50 pesos each way) to anywhere but it’s cheap. Tacos down the block as well as a grocery store. Not sure about the spot in the middle of the pool that moves around.
2-night business trip
Verified Hoteles.com guest review

8/10 Very Good

Safe area but no locks on windows or balcony
Nice place starting to get a little rundown. Locks don't work on windows or balcony and safe isn't bolted down. So no place to store valuables. Kept my passport with me.
joel, 3-night trip with friends
Verified Hoteles.com guest review

8/10 Very Good

The hotel had all I needed for my trip. The room was cleaned and The staff was very friendly. Location is away from the town. So, you will need some kind of transportation or a taxi to move around.
David, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Even though it’s a bit far from playa Norte the hotel is in a good location if you rent a golf cart or bike. The room was clean, the staff were very friendly and courteous.
Sonia, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

I like that it is clean and staff are nice. But its far from the beach area.
Olivia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

very clean excellent price and free cont.breakfast
1-night family trip
Verified Expedia guest review

8/10 Very Good

Nice little stay ..nice room overlooking the pool ..breakfast was a bit sparse.
Jayne, 3-night trip
Verified Hoteles.com guest review

10/10 Exceptional

thomas, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

quaint Mexican hotel.
This is a traditional Mexican hotel. Not a resort. They have a small pool on the ground floor and a small pool on the top with a spectacular view. The people who run it are very nice. The rooms are simple, our bed was comfortable. Our room had a kitchenette. Yet no utensils. We did ask fora blender which they brought us! The hotel is centrally located so you can go either north or south with ease. We rented a golf cart for the three days we were there. We liked the hotel and island so we returned for the last three days of our adventure.
Kelly, 3-night trip
Verified Hoteles.com guest review

8/10 Very Good

5-night trip
Verified Orbitz guest review

10/10 Exceptional

not far from downtown, walking distance 2KM and a pool
25-night romance trip
Verified Expedia guest review

10/10 Exceptional

the staff is terrific, making it very easy to stay here.
phyllis, 11-night trip
Verified Hoteles.com guest review

8/10 Very Good

6-night trip
Verified Expedia guest review

6/10 Good

This hotel was middle of the road with most things. It was a safe place to sleep at night, but didn’t offer much else. The free breakfast was a box of cereal, a carton of milk, some sweets, a yogurt, and bananas. I had to shuffle through 4 bowls to find a clean one, and decided after that to eat breakfast out. It’s not a convenient walk to either the north or south side of the island if you’re looking for activities or the beach. The two men working there were extremely nice, upgraded our room for free because it was our friends birthday, and were very helpful when it came to tips on what to do and how to get around. The older woman that works there was not so friendly (a little rude), and did not seem to be very interested in helping with anything. We had the option on the first day of whether or not we wanted our room cleaned, and we declined because the safe in our room was broken (which one of the men tried to fix, unsuccessfully), but we had to ask several times to get one extra roll of toilet paper. As the other reviews stated, there was also a smell of sewer that lingered in the bathroom for the entire trip. It’s a loud hotel, so keeping the ac on at night to drown out the sound was also a must. The highlight of the hotel for us was the pool on the roof. No one spent time up there at all, so in between activities, it was a great place for my friend and I to get some sun and take some photos. The view is really pretty from up there, and the pool was clean.
3-night trip with friends
Verified Expedia guest review

4/10 Fair

Elderly lady at front desk does not speak english, and is not the friendliest. Hotel is far from the main city and main public beach. Parking is in the street, but seemed safe. Internet signal weak. Not sure if the musty odor in the room was from chemicals they use or something else, but I had to sleep with the sheet over my head to avoid smelling it. I recommend find a better place close to the city, or take the ferry back to Cancun or Playa del Carmen.
1-night trip
Verified Orbitz guest review

8/10 Very Good

Pros: -Staff was friendly and helpful -On a main road close to middle of island -Room was clean and housekeeping was excellent -Small fridge and a kitchenette with a table and dishes means you can cook your own food. ( No dish soap though) -Bathroom was good and the shower was larger than I expected. Cons: -Bed like a brick. While all the other amenities are nice and appreciated, at the end of the day a hotel's main purpose is to be somewhere to sleep. The bed we had was horrible to the point that it will prevent me from staying here again. I pulled off the sheets just to make sure I wasn't actually sleeping on a boxspring. I'd rather have been given a hammock or a couch. -Pool is more like a large jacuzzi, any more than 4-5 people and you'll be too crowded. (Not really a con, but something to be aware of, especially when it is hot)
Kirk, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We had a great experience at chac chi. The entire staff made our stay feel like we were at the Ritz. It was our first time not at a all inclusive resort and ill always stay at chac chi while in isla mujeres. It was our sixth time in Mexico but first time actually staying on isla mujeres and i wanna go back because of staff at chac chi. If ur looking for a lot of bang for your buck take yourself to chac chi suites. They kmiw how to treat guests over there
Thomas, 8-night trip
Verified Expedia guest review

6/10 Good

Over priced!
This hotel is way over priced. It is far from north beach. From the port to the hotel we had to pay $50 (pesos). When we wanted to go back to the city/North Beach it would have been $50 again but after waiting for a taxi 40 minutes, a nice lady with a cart gave us a ride. Continental breakfast was very limited. A couple of bananas, corn flakes, coffee, toasts, and butter. For 139 dollars a night, you might as well stay at the Ixchel.
Harold, 1-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Great place, for what we needed
It was a nice, clean place. It was great for what we were looking for. It was a reasonable hotel, not too far from the beach. It's not a hotel you hang out in all day. If you are just looking for a place to sleep and then get to know Isla, this is perfect.
7-night trip
Verified Expedia guest review

8/10 Very Good

Nice & clean. Close to everything
Chac Chi Hotel was a great choice for our trip. The room was really spacious & clean. The staff were all very friendly & helpful. Great location, just far enough out for a quiet nights sleep, but close enough to get to all the attractions quickly.
pat, 7-night trip
Verified Expedia guest review