We arrived early. Jorge did not greet us or really look us when we were speaking. He just told us ’check in time is at 3pm’. We knew this, but at least he could have offered to leave our luggage at the reception. Had to ask for it. Then just seconds after he said ’we can get your room ready, but you should tip me’. After leaving a tip, we got our room in about 20 minutes. It was nice to get a room earlier, but did not appreciate his attitude and lack of customer service.Room was located on 2nd floor. Room was spacious and had a balcony overlooking a backyard. Not really a view, but it was quiet location. Bed was hard as a rock. Could feel bed springs. Did not sleep well for 4 nights we stayed there. There was just a sheet and light blanket, no duvet. It was a bit cold at night even when we turned AC up. Bathroom had a large jacuzzi tub which we did not use, but shower water pressure was great. There was a huge microwave in room and coffee maker, but only 2 cups and 1 spoon. No plates or glasses. They offered 2 free bottles of water per day. Fridge was nice addition. There was no hair dryer in room. You had to ask for it at reception. In room safe. No table in room or on a balcony. There were 2 chairs on a balcony. Pool was small. Did not see it cleaned. Rooftop, jacuzzi is not in use and there is nothing else there. Very small sea view, hardly can see it. Breakfast was fruit,toast,coffee (no tea). Customer service is poor! Quiet location. Near Punta Sur.