Hotels in Puerto Juarez

"I WILL NEVER EVER Return to this place! Not even if someone offer me a free stay. My family and I just return from a miserable 6 day vacation from there. Do not book with this hotel! Our flights on Frontier were not an issue either way and on time both ways. But this hotel. I don't know how many characters I have to tell you all the things that are wrong or if I can attach pictures. It is an old run down, in desperate need of repair, sad excuse of an all inclusive resort. The place is dirty, it smells and it's so out dated. The video is so deceiving! The kids water park is so sad. It's not always fully operating. Like most of the hotel. "

"Amazing Hotel. The team went above and beyond. Rooms were very clean and spacious. Great balcony with ocean view. "

"Breakfast menu was pretty good. Lunch buffet was okay, dinner buffet was the worst of the 3 meals. Restaurants were great, but closed very early. Buffet should also remain open longer. Room was in good condition and they cleaned it every day. Best shower we ever used. Respect to the housekeepers who were staffed 24/7. Overall, good drinks, great beach and pools, and nice ocean views. Very friendly and helpful staff. "

"This is a pretty small hotel, which was actually nice is many ways. However, there are not a whole lot of activities for children to do. And it’s a very relaxed vibe. Food options were very limited. We ate at the Mexican restaurant one night and it was honestly terrible, the food had no flavor which was very disappointing. The other nights we just ate at the buffet. Two people from my party got food poisoning. I got food poisoning the second day we were there which pretty much put a damper on my whole trip. The staff at this hotel is so friendly. Every single staff member I interacted with was very helpful and very very friendly. They are the best part of this hotel. "

"I would not go back to this property. The capacity of the restaurants is very limited. Long wait times. Food was horrible. The staff at the Mexican restaurant was not nice. Especially, Enrique! Was very rude to our group. Not enough activities. The water aerobics instructor was very fun! I would say the highlight was the dj at the pool, the taco bar was good, and the beach area is nice. "

"Not enough option for vegetarian food. Needed unnecessary reservation for restaurants. Staff was kind, respectful and responsive. "

" clean rooms; only minor inconvenience was not a lot of restaurant options. Other than that everything was amazing. The staff was amazing !"

"Our second stay at this hotel; and it was just as top notch as in past. I cannot say enough about the staff and service. You really feel that they care and all work very hard to ensure guests needs are met. The property is kept super clean and well maintained. Our room was spotless, comfortable, and quiet and we enjoyed sitting on the balcony that overlooked the pool and ocean. One reason we returned to the hotel is the food! The variety and preparation is exceptional, and I did not have any issues with my strict gluten free diet. Every restaurant had great choices - as did the buffet. Our favorite restaurant was the Krystal and the lobby coffee/ice cream bar is a nice bonus. The pool and beach areas get busy, but you can always find a lounger. Evening shows were enjoyable, and we did not miss leaving the resort after dark. My only disappointment are those guests who go to the restaurants looking like they just dragged themselves from a beach bar in inappropriate clothing, thinking it is ok to be intoxicated and loud ... and ruining the dining experience for others. "

"Staff excellent "