Hotels in Puerto Cancun

"Staff was great! Room was clean! Great place to stay. Evening entertainment was awesome."

"Perfect, the hotel , except in every aspect "

"Yes"

"Staff 100% professional and friendly Hotel/ resort incredible Food was amazing!! Loved the complementary red wine and champagne. We went over valentines day and everyone was passing out balloons and flowers! We loved the nightly entertainment especially the fire show and the glo up show! Will visit again "

"Great stay! "

"Room was spotless"

"Clean and beautiful 😍 "

"The room was nice and the resort was very clean. Breakfast was amazing however I would give the other meals a lower rating. I miss the entertainment that we had several years ago as there have been some changes."

"AVA Resort Cancun was a solid 4.5-star resort. Honestly, I was really surprised at how beautiful the property was and how pleasant everything felt. I’ve already booked my next vacation! I traveled with my 11-month-old baby, and overall, everything was great — the food (for adults), the interiors, the atmosphere — it delivers what you’d expect from a Google 5-star resort. That said, here are a few honest cons: 1. Baby food This was tough. Their kids’ meals already contain salt, even when you request no salt. Most meats are pre-marinated, so it was really difficult to feed a baby under one year old. They don’t really offer suitable options for babies who just started solids. 2. Housekeeping This isn’t their strongest area. I noticed signs of previous guests — tape residue on walls (probably from birthday decorations), small spills, hair, etc. The bedding was clean, though. If you’re a clean freak, this might bother you. It is a massive resort with thousands of rooms, so this seems to be where they fall short. 3. Restaurants The nicer restaurants are hard to get into. Sometimes the only available dinner reservations are after 8pm. Walk-ins are often sold out, and having two dinners in one night? Forget it. Room service is available, thankfully. Livo (Mediterranean) was unfortunately disappointing. Veranda (Italian) was surprisingly weak — especially the pasta and pizza. There was one other bad food incident, but management apologized sincerely, so I won’t go into detail. "