Hotels in El Macao

"Staff "

"Very nice staff and very clean ! "

"This is a huge resort with lots of restaurants and amenities which is great because we traveled with kids. There is such a wide array of things to do! The service at the restaurants was ok. Always had to flag someone for coffee and I had the unpleasant experience at the Japanese restaurant when asking for details on some dishes. The server would roll their eyes and look away every time. For a resort like this I did expect service to be better. Room service was amazing."

"Perfect sized property with excellent beach, food,amenities ❤️"

"I bought a 5 day honeymoon for my son and his bride. They didnt want to trll me, but their room had MOLD all over the bathroom AND the bed skirt!!! I am so mad. The "resort" lost power 3 times, their tv would not hook up to wifi! This place is trash!!! Never again. RUN"

"un lugar tranquilo para disfrutar de una semana de vacaciones"

"While the property itself is absolutely beautiful, our overall experience was disappointing due to several issues. The grounds, pools, and overall aesthetic of the resort are truly stunning and well-maintained. It’s clear that a lot of effort has gone into creating a visually appealing environment. Unfortunately, our room had multiple problems that significantly impacted our stay. The most concerning was the door lock — it would not lock properly, meaning anyone could open it without a key. We had to wait over an hour for assistance, and even after someone came to “fix” it, the issue was not fully resolved as we still couldn’t lock the door from the inside. This raised serious safety concerns. Additionally, the water pressure was very low, and the back door would not close all the way, which added to the frustration. What stood out the most — and ultimately affected our experience the most — was the service and food. Compared to many other resorts we’ve stayed at, the level of hospitality here was extremely disappointing. Much of the staff seemed unwilling to take initiative, showed little effort to understand or resolve concerns, and overall came across as unfriendly — especially toward families with children. Traveling with kids, this made a noticeable difference in how comfortable and welcomed we felt."

"Everything was wonderful we had a great time. The staff was super friendly and the nightly shows were a lot of fun. "

"Clean room, staff was friendly, food was great, the room was a bit outdated but overall great stay. "