Hotels in Stonebridge

"The automatic door wasn't working, sign said due to extreme cold weather, its March and was only -5 and i travel alone with my daughter in a wheelchair, carrying our bags and pushing a wheelchair. Ordered roomservice for supper at 5:45 and got it at 7:40, super disappointed. Called twice and each time they said it was on it's way."

"Our room was excellent and it met everything that we needed. The beds were very comfortable. The room was very clean. The Wi-Fi was excellent and the room was very quiet. The pool was great, and the pool area was clean, and the towels were very clean as well The restaurant basically sucked at best. It took five minutes before anyone came to the front to see us at a table. The waitress for friendly, but the food sucked and definitely overpriced for the quality in which it was served. "

"The experience was disappointing. I booked a suite for our 40th anniversary and expected a sitting area with fireplace, leather couch and armchair as depicted. My wife especially wanted a pool. There was no mention anywhere during booking or at checkin that the room was no longer as advertised and the pool had been out of commission for scheduled upgrades. There was no indication in the pricing details that there is an additional $16.75 per night for parking. The staff did remove the parking fee when I complained and the manager did give a 20% discount for the room but being as advertised, but I felt that was a bit light considering the cost of a suite and the difference. Additionally: part of the sitting area is converted to a kitchenette with microwave and dishwasher - but no detergent, dishes, glasses or cutlery. There's no mat or closet when you come in for outerwear, there's no towel hooks or rods in the bathroom, the exhaust vents don't work in bathroom or kitchen (the kitchen bent cover isn't even in place), only one lamp in the sitting area so it's too dark to read or play games in the evening, cleaning staff didn't show up until 4:30 each day, no coffee or water in the lobby but there was trash, dirty cups and an empty water dispenser. The staff were pleasant and accommodating. The bedroom and bathroom were very nice. But this wasn't the experience I expected for a Hilton suite. "

"Breakfast was good - friendly staff - clean room - simple but satisfactory for us. "

"We had a great time at the pool and we enjoyed our kitchenette."

"Pool temperature was very cold. Could not stay in it for more than 10 minutes. Stayed in a king suite with mini kitchenette. Some of the dishes in the cupboard were dirty. Shower wall tiles were dirty with black mould mildew."

"The day staff and security were amazing. They should be retraining the night staff. Especially one in particular who acts like a guest is just another nuisance off the street - I was floored by his attitude. Not to mention his blatant disregard for safety. Never again. "

"Stayed for a night. Room was nice and big but the hotel and rooms are run down and could use some paint and deep cleaning. Beds were comfy. Staff very friendly. Only issue we came across was the pool area. Very crowded (it was spring break) but staff had hard time controlling the kids. We moved from the waterslide park because of this to the small pool area only to be swarmed once again with kids that were kicked out of the waterslide park. They were throwing hackie sack balls around at high rate of speed and without regard if they hit someone. Not happy at that point as we could not enjoy playing with granddaughter in a safe place. Due to this issue I immediately canceled my return night stay later in the week and booked with another hotel. "

"Parking was good, friendly staff"