We were on an extended road trip and stayed at multiple different hotels and inns. We had high expectations on Spark by Hilton because of its brand name and previous experiences at other locations. However, out of all of our stays, Spark by Hilton was, unfortunately, the most DISAPPOINTING.
We specifically looked for hotels and inns that offered two things: breakfast included and a room with a sofa.
Turned out the breakfast was sad. It was extremely limited and far below the standard we experienced at every other hotel on our trip.
When booking this hotel, the first image of the room clearly showed a one-seat sofa/chaise. However, upon arrival, we were told by staff that no rooms at this hotel actually include a sofa or chaise! This was incredibly frustrating, as the online images misrepresented the room offerings, which is a clear case of FALSE ADVERTISING that directly impacted our booking decision. Had we known the sofa wasn’t actually part of the room, we wouldn’t have chosen this hotel.
But the most alarming issue was cleanliness. There were POOLS OF ANTS in the room, crawling in and out of holes from the wall, very disgusting. This was completely unexpected and unacceptable for any hotel, let alone one under the Hilton name. We have never encountered anything like this at other places.
On a positive note, the front desk and housekeeping staff were generally kind and helpful, which we appreciated. However, this couldn’t make up for the overall poor experience.
