I stayed at your hotel last night, under a booking for 1 double bed and 1 sofa bed for 2 adults and 1 child. Upon arrival, the sofa bed was not prepared at all and even worse, there were no sheets, blankets, or pillows provided.
Additionally, the toilet in our room was broken , we could not flash, and in an unacceptable condition—dirty.
We paid 157 CHF for a room that had no usable toilet and only two sleeping spaces for three people. This is far below the standard expected from a hotel and completely unacceptable.