Hotels in Brookside Village

"Upon check-in, Joshua went well above and beyond my expectations to accommodate my requests. That is the epitome of customer service. I would rate cleanliness at 5, however there was a long brown hair stuck to the back of the bathroom door so long that it startled me. The facility obviously is old. I wouldn't say in disrepair because you can see that it's maintained, but I'll say age deteriorating. The facility is 3 Star rated, however it's a solid 2.5. Overall, it's a nice place to stay and I would return. "

"Clean room"

"Not good. That is all"

"Clean place, nice people "

"Clean room, shops nearby"

"The hotel was nice however my biggest complaint would be about the housekeeping service. We requested for housekeeping expecting the dirty sheets and pillowcases to be replaced with clean ones however upon inspecting we realized that they were not replaced but flipped over. The floors also weren’t vacuumed because the same crumbs and dirt on the floor was still there after the service. The rating would have been higher however after what we experienced with the housekeeping service it raises the question if the sheets present when we checked in was ever washed or replaced. Also the elevator was quite slow. "

"The guests and amount of chaos at the hotel made us feel unsafe. There were 12 -14 motorcyclists parked in the garage, that would blast music and smoke pot, no one told them to turn the music off or leave the garage. They were all in the lobby, and made inappropriate comments to us."

"Location was good, close to the galleria, NRG, and Toyota center. You pay extra for parking but it comes out of your security deposit ($25/night). Staff was friendly. Room was spacious, lighting dim but windows helped. I communicated with the hotel and requested early check in a week before my arrival since my flight changed, they told me I could pay an extra fee for it which I agreed to but when I got there the room was not ready. Since I stayed for 5 days they said it was required for housekeeping to come in and refresh my room at least one day, they never refreshed my room but did leave new towels on my sink."

"Nice room and beautiful view. Pool was nice. "