Hotels in Surfers Paradise

"Rooms were filthy (floors, shower/bath, used condoms and tissues under the bed. Shower wouldn’t convert to one or the other only both at the same time so there was no water pressure. Coffee cups were not cleaned and replaced and milk was also not replace for the next day. Bed light wasn’t working. Tv wouldn’t work properly and remote was not working. Drain in the bathroom floor was sharp and dangerous and my partner sliced his toe open on it twice. Bath mat not replaced so had no bath mat. Aircon wouldn’t work properly and the toilet cistern wouldn’t stop flushing/running. We had complained however they said the manager wasn’t there and to go online and fill out complaint form. We request a full refund please and if possible a few nights covered by the hotel to replace the horrible experience we had this weekend with our stay and bare essentials let alone in a hotel we paid good money for and as compensation for my partners injuries to his foot/toes, removing the opportunity to take this complaint further. Upon departing we spoke to other guests that said a few people have had similar issues and would not recommend your hotel and were going to give the hotel a bad review. We do not wish to do that however we will if we cannot be compensated as requested above please."

"The staff at the QT was very professional and friendly. The hotel had neat Miami feel with mice dinning options. I enjoyed the pizza and calamari at the Stingray and I also enjoyed the sushi at the Izakaya that they had. The breakfast buffet was also done well. The only thing is that property was going through some renovations and the rooms need to be updated a tiny bit. "

"Room was large and clean. Everything that was listed and we needed. Facilities (pools, cafes, games room etc) were amazing. It rained all weekend but the property had plenty of things we could do still and it was really nice. "

"Perfect location, our 2 bedroom ocean view apartment so spacious and the view was amazing. The staff were great ! Highly recommend"

"My first time experience, simple online booking, super helpful, professional & friendly service from the front desk on arrival. Drop box checkout. ‘Partial beach view’ was better than expected! Clean room. Delicious but limited late night Room Service menu. Quiet hallways. Tap your payment card to gain first entry into parking garage. Looking forward to my next visit!"

"Awsome place, loved everything about it. The room was beautiful, the food delicious, the pools fun."

"We stayed at Novotel Surfers Paradise for 3 nights, the beds were horrible and moving around badly and the bottom side of the beds sliding down, after I spoke to the receptions the manager called me and trying to move us to another room and apologised for the issues . The manager was very nice. Also she gave us complementary breakfast as apologised. "

"Lovely view, staff were very helpful and clean room."

"I have now stayed here twice. The first stay was a couple of years ago and it was terrific. Everything you might want. My most recent stay felt like a different hotel. Getting into the room was fine, but once in the room, we noticed some little things. Windows all had residue, cobwebs on the balcony furniture etc. We were told on check in that a room turnover cleaning service would happen once during our 5 night stay which perfectly fine. I called after 2 nights to request cleaning service, but returned that evening to no difference. I called again and was told our room was listed as cleaned, but our set of towels and soaps still remained where we left them. We were brought a fresh set of bath towels but nothing else, leaving us without bath mat, hand towels or face washers. This felt strange. Finally, not the hotels fault here, but a guest on our floor decided the entire first 2 days of our trip would be accompanied by her screaming in another language at the top of her lungs. Very, very weird. Could hear it through their door and into the bedroom of our suite. Hopefully the hotel is just having a down week."