Hotels in Short Pump

"The Hyatt House Richmond/Short Pump Hotel is a wonderful place to stay. I highly recommend this hotel because the staff was pleasant, the rooms were very clean, if we needed anything they would supply us with it and the hotel is surrounded by many shops and restaurants. "

"The room was spotless, housekeeping are very good, good to have breakfast and there is all day coffee,tea, the location is great for the Short Pump. It's also close to where my son lives so is ideal for visiting them."

"This hotel has become my favorite place to stay when visiting the Short Pump area. It is very clean, and the staff members are exceptional! I often mention the same point in my hotel reviews regarding breakfast options: in 2026, it's important to recognize that not everyone eats pork. I recommend offering turkey or chicken alternatives instead. If you love shopping, you will really enjoy this location, as it is situated next to a mall and various shops and eateries!"

"The staff was very helpful and the amenities great. Nice Starbucks in the lobby!"

"We only stayed for one night, but everything was well appointed and comfortable. The Short Pump area had lots of restaurants and shopping."

"Excellent hotel!! amazing breakfast!!"

"My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!"

"Everything thing was great! That was my second time staying at the Short Pump Marriott! I was there for the Saint Paul’s Collage National Alumni Conference and the staff was very helpful. "

"Great room in the heart of the Short Pump shopping area. Hotel is showing some wear, but the room was clean and the staff is very friendly. "

"Came up for a VCU open house, needed a little extra space with a pullout sofa bed. Thw first room we checked into had a slight issue and management quickly changed rooms. Hotel staff was extremely friendly. The location is great, 5 minutes from Short Pump and 20 minutes from downtown Richmond "

"Great spacious room-very clean. Staff was very friendly. The pool was awesome and warm! Breakfast was great although a second waffle maker for busy mornings would be beneficial. Great location, 35min from the Metro Zoo, great proximity to food and shopping."

"Our stay was great. Room was clean. Shower was amazing. Staff were very helpful. Breakfast options were great."

"I had a very pleasant two-night stay here. The property seemed relatively new and well-built. The carpet and furniture in my hotel room looked new. It had a nice sitting area with a small couch and table and a desk with a comfy desk chair. The hot water got HOT (probably a little too hot TBH). Free coffee in the reception area -- but could the hotel consider adding a pot of decaf for us uncaffeinated folks??"

"Short Pump is a great town. This hotel was way above average. Great breakfast, great bed, great coffee. Highly recommend this hotel. "

"Great location near many restaurants and just 15 minutes to UR."

"Staff VERY helpful and friendly!!!"

"This is my go to hotel when I'm in the area. I've never had any issues. Breakfast is always super nice too!"

"Staff is wonderful !!.. had an issue with charge on credit card and they resolved it quickly and pleasantly !!.. love the room layout . Breakfast is good (as good as you get in hotel Buffett) and the shower is squeaky clean .. would stay right here again .. excellent location in short pump "

"Great staff, especially Minnie at the front desk. Nice clean hotel. Easy in and out. "

"Beautiful hotel and BRAND NEW! Right next to the Henrico Sports Complex - the place to stay in Glen Allen - not even close!"