This was our 2nd time staying at this hotel. The last time was a year and a half ago. That time, we had a terrible check in experience with no room available despite having a reservation. We eventially resolved the issue, but it took quite a long time and front desk staff wasnt very friendly.
Walking in to check in this time, my wife and I joked about them not having a room for us again. Turns out the joke was on us. Check in time was 3pm and we showed up at 4:50pm. They took my ID and swiped my credit card for incidentals and then told me they had no room ready for me.
We were told it should only be a few minutes but were then left in the lobby with our luggage waiting for almost an hour.
No aplogies, no compensation of any kind. Happening twice in a row, we wont be back. We are frequent travels, both domestically and internationally and this has never happened once somewhere else, let alone twice.
On day two, the fire alarms went off throughout the hotel, forcing us to get dressed and head to the lobby.
The hotel is very noisy as unsupervised children were running wild throughout the building. Screaming in the halls, riding the elevators up and down causing delays. A chaotic environment.
In no way the relaxing and romantic weekend we hoped for.