Secret Suites Brussels Royal

Suite itself was fine enough. However, unless you hate towels, the inability to hear the magnified footsteps of your upstairs neighbours until 1 am, and working internet, I would avoid this place. Not only did the place lack basic amenities like towels and internet (try drying off with a hand towel that looks suspiciously like a blood stain some time - it’s fun), but the number and email address provided are apparently just for show. Repeated calls and emails yielded a pick-up one time, with the result being an unfulfilled promise to deliver towels. I think someone tried to call me well after the check-out, but didn’t leave a message. Honestly, I would like a refund.

Excellent location tasteful decor modern high end finish perfect for trendy brasseries and all tourist attractions

You will enjoy yourself if you stay at the secret suite Brussels

The Property is great. The apartment was beautiful and clean. They had everything we needed. It was close to the city, downstairs was a nice bakery and restaurants for noontime. All in all we were satisfied

The apartment is amazing and in a good location. the only drawback was the sofa bed wasn't really a double however we improvised with the armchairs to make it big enough for our 2 teenage children. As there is no-one on site you can't leave bags there after you check out which could be an issue for some people.

communication with owner was bad. I never got the access code by email had to calla the same day! I called them for a slightly late check out then he told me to send an email... no answer I talked the checkin day, he said he will confirm... nothing. I called the checkout day and then he says ok I will inform cleaning personnel... guess what? She knocks on the door asking me if I am sure. The room was smelling cigarette and moisture no spray or anything... I had to use my own perfume. The sofa was dirty and the bathroom floor as well. The room we booked is 00 on ground floor, it is noisy as the bedroom is on street side. The pictures does not match the room on hotels.com. The bath room is very nice and the IP TV if you care. Too expensive for the experience we will never book again!

We were very disappointed with the overall service. We were meant to have a Bose speaker and an iPad in the room, neither of which were there. We emailed the information desk and called the number provided in the handbook which said they were 'at our disposal 24hrs a day'. However, they never pick up the phone or replied to the email. When we did finally get through, we were told that the speaker and iPad were at maintenance and would be delivered the following day. Nothing was delivered and there was no answer to our calls to ask them where it was. Neither the speaker or iPad were delivered during our 2-night stay, nor did they call us back with an explanation. This was extremely frustrating and a real shame as the suite is beautiful and very well decorated. Secret Suites Brussels should not advertise such amenities if they can not provide them. They also advertise breakfast and a laundry service in the handbook which can be arranged by calling them, which clearly can’t happen if they don’t answer the phone or call back. We would also have appreciated an honest answer and an apology for failing to deliver.

I had a very pleasant and comfortable stay. Great place in a good location. I especially appreciated the stylish interiors and the on-suite sauna.

Great design place! Kitchen not working, bath room floor no heating, closed is made for 1 person (Hanging space for suit) Overall a very nice place done by designers but not very practical.

Great stay at Secret Suites Brussels! Would come back any time. THe location is very good, on a quiet street but very close to the city center and maion transport options, with some nice restaurants on the same street. But the best part was the style and comfort of the room plus the fact there was an in-room sauna! Really comfortable and plesant stay.