Had to wait 15mins for guy at desk to choose to decide to serve me, after he watched me from the office behind the desk. Upon check-in, he had all the check-in details incorrect, despite already provided via my Expedia booking. When I was given the print out and corrected the wrong information, he gave me a HUGE sigh. I received a noise complaint after leaving my dog for 15mins, yet, the children across from us were yelling & screaming all day & night, keeping my children awake and my pup stirring. Pool was out of service.