I am not sure if my complaint is for the hotel or Hotels.com so here goes. For some reason Hotels or the Apartment do not give you the code to enter the hotel until the day before you arrive. I paid for the room but was not given the code. The app said to "click here" to get the code, so I arrived late at night, in pouring rain, with limited phone access. I finally found the hotel and clicked to get the code only to see that I now had to go somewhere else and verify who I was in order to get the code to enter the hotel. Now why didn't they give me the code before I went? I paid for the room. No one, and I mean no one could access that code and enter the hotel on the date I was there, except me. I stood in rain and got soaking wet (NO covering at all) and finally another guest woke and reluctantly opened the door so I could get out of the rain. The hotel is hard to find and the entry code process is terrible. Then I found out that the hotel is further down the street (with an elevator) and for some reason I was placed in an apartment on the second floor with no elevator. Maybe Hotels.com people get a lesser room. There are better places to stay and cheaper, with better instructions. (the room complex entrance is under the horse in the photo)