I arrived for check in around 2 am after attending a concert locally. I called beforehand to notify that I would be checking in after midnight. No problems there!
Staff member on duty was nice and check in was quick and easy. More information or a building map should be given at check in. It would have been nice to know which end of the building my room was on, so I could park accordingly.
There DEFINITELY should be a sign designating "Check In" or "Front Desk" in the front of the building. When we arrived, we noticed the 2 doors in the front, but no signs. We drove around the back and had to come back to the front because we were unsure where to go.
There was someone in the hall coughing and wheezing extremely loud for quite some time around 7am.
Bathroom was pretty dirty. Toilet had multiple black different length hairs on the top of the seat when I closed the lid. I am a redhead. There was a towel wadded up on the floor under the sink. Ceilings need work. Mold is beginning to take over. Bathroom fan- absolutely disgusting. Covered and caked in dirt, dust, and hairs.
Nice television. Nice television guide. No lamps at bedsides? Only option is a recessed light above the bed, and they are very bright.
Air conditioner extremely dirty. Can't imagine what the filter looks like. Didn't investigate how dirty it actually was.
Get the dirty things cleaned up a little better, and I am confident your reviews will improve and increase your scores.