2/10 Mediocre
6 de marzo de 2025
Broken Toilet
We received a room that was one of the oldest rooms in the hotel. Even though during our stay the hotel was 75% vacant. The bathroom had mold on the tiles, rust around the tub and the room smelled musty. And our toilet was broken and not flushing and we brought it up to front night staff - she suggested to giving us a key to another room to use for the toilet.... I had my young son with me- I wasn't going to send him in another room to use the bathroom alone. So we took the toilet lid off and manually flushed everytime.... Very frustrating and very inconvenient. I was in town for business and brought my son and husband with me. When I talked to the staff about my issues and then asked for a glass (for my wine) I was told " we are not a full service Hotel" .... !!
I don't know why paying $180 for the night that I would possibly expect a full service hotel!.... Unbelievable... The next morning when I told the staff what happened they said they would have upgraded or changed my room- Normal expectancy I think....
Mary-Anne
Mary-Anne, viaje de negocios de 1 noche
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