I stay at this hotel whenever I have an early meeting at my office, due to traffic issues. As a smoker, it's hard to find a room you can smoke inside - which is why I stay here. The lovely front desk person mis-read my booking and gave me a non-smoking room instead of what I booked for. I had parked, hauled my luggage in, and got all the way to the room before realizing the mistake. An inconvenience which was compounded by being on the road all-day coming home from vacation. She cheerfully switched my room, which required re-loading my lugguage and driving to the back side of hotel. Otherwise, the room was comfortable, clean and included an iron & board I needed to press linen work clothes. Missing an ashtray in a smoking room lol...