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Concierge Plaza San Rafael

3.0 star property
Cuyutlan beachfront hotel with outdoor pool

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Nestled near the Tortugario Ecological Center, Concierge Plaza San Rafael is a haven of relaxation. Enjoy an outdoor pool, unwind with a drink at the bar or explore the garden and connect to in-room WiFi. The hotel's attentive staff has left a lasting impression on previous guests.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Outdoor pool
  • Terrace
  • 24-hour front desk
  • Garden
  • Self-serve laundry
  • Concierge services
  • Picnic area
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

View all photos for Room Deluxe

Free WiFi

Room Deluxe

  • 35 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Standard Room Interior View

Standard Room Interior View | Free WiFi

Standard Room Interior View

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room Ocean View

Standard Room Ocean View | Free WiFi

Standard Room Ocean View

  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Garden Area

Deluxe Room, 2 Double Beds, Garden Area | Free WiFi

Deluxe Room, 2 Double Beds, Garden Area

  • Resort view
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View | Free WiFi

Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View

  • Beach view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room Superior with Sea View

Free WiFi

Room Superior with Sea View

  • Sea view
  • 28 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Standard

Free WiFi

Room Standard

  • 26 sq m
  • Sleeps 4
  • Free WiFi

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The price is $59
$70 total
includes taxes & fees
Jun 19 - Jun 20
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About the neighborhood

Map
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350

What's nearby

  • Cuyutlan Beach - 1 min walk - 0.1 km
  • Cuyutlan Boardwalk - 1 min walk - 0.1 km
  • Community Museum of Salt - 5 min walk - 0.5 km
  • Playa Miramar - 44 min drive - 66.0 km
  • Playa La Audiencia - 48 min drive - 55.0 km

Getting around

  • Manzanillo, Colima (ZLO-Playa de Oro Intl.) - 60 min drive

Restaurants

  • ‪Hotel Fenix Bar - ‬1 min walk
  • ‪Mariscos El Excelente - ‬2 min walk
  • ‪Mariscos Dago's - ‬2 min walk
  • ‪Enramada "El Amigo ñeca - ‬14 min drive
  • ‪Mariscos Carmen - ‬2 min walk

About this property

Concierge Plaza San Rafael

Concierge Plaza San Rafael puts you within a 10-minute drive of Tortugario Ecological Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Restaurante 7 Mares, which serves Mexican cuisine and is open for breakfast and lunch. A terrace and a garden are other highlights.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 6:00 AM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
    • Free offsite parking nearby
DONE

Other information

    • Designated smoking areas

Property amenities

What to do

  • On the beach

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • 3 buildings/towers
  • Built in 1999
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Traditional architecture

Room amenities

Be entertained

  • 32-inch LED TV

Home comfort

  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Restaurante 7 Mares - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Concierge Plaza San Rafael

Concierge Plaza San Rafael Cuyutlan

Concierge Plaza San Rafael Hotel

Concierge Plaza San Rafael Hotel Cuyutlan

Concierge Plaza Rafael Hotel

Concierge Plaza San Rafael Hotel

Concierge Plaza San Rafael Cuyutlan

Concierge Plaza San Rafael Hotel Cuyutlan

Frequently asked questions

Does Concierge Plaza San Rafael offer free cancellation for a full refund?

Yes, Concierge Plaza San Rafael does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Concierge Plaza San Rafael?

Yes, there's an outdoor pool.

Are pets allowed at Concierge Plaza San Rafael?

Sorry, pets aren't allowed.

Is parking offered on site at Concierge Plaza San Rafael?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Concierge Plaza San Rafael?

Check-in start time: 6:00 AM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Concierge Plaza San Rafael?

No, this hotel doesn't have a casino, but Juega, Juega (24-min drive) and Orus Casino (27-min drive) are both nearby.

What is there to do at Concierge Plaza San Rafael and nearby?

Concierge Plaza San Rafael has an outdoor pool and a picnic area, as well as a garden.

What's the area around Concierge Plaza San Rafael like?

Concierge Plaza San Rafael is a short 1-minute walk from Cuyutlan Beach and 6 minutes' walk from Community Museum of Salt.

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Reviews

Reviews

5.8

6.2

Cleanliness

6.6

Location

6.4

Staff & service

5.4

Property conditions & facilities

Reviews

Verified

4/10 Fair

The property is not worth the priced
Ramiro, 1-night trip
Verified

2/10 Poor

TOTTALLY SCAM DONT GO! This hotel is under construction, there is no water, electricity or any service. their phone is not in service, The room they give me was dirty no towels, not even toilet paper. Stuff didn't give me any information, i asked for a relocation. They say it was my problem. I asked for a refund, they say no refund are made. I contacted expedia they said, booking was in process so they will check with hotel to see IF THEY AGREE TO REFUND MY MONEY, i had to pay transportation, another expensive hotel because couldn't find any rooms available. Horrible experience. I email the property haven't answer.
Ana, 2-night trip
Verified

2/10 Poor

This place should be condemned.

This place is a trap. The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the rooms. I stayed here for 4 of the 6 nights that I booked, and told myself that I enjoy camping and this was a step above camping. Then a storm came through and I had water pouring into my room in all areas of my room. This feels like an abandoned hotel that someone found a way to get power to, and started renting rooms out. The lady at the front desk and the maintenance guy were very pleasant. They did call the owner for me and the owner made zero effort to make this right. I also reached out to Hotels.com and they offered zero help or support. I asked them to investigate the place and I do not get the impression that they will. The view is amazing if you get an ocean front room. Bring a tent to set up and your cleaning supplies though. The pictures don't do it justice of how bad this place is. I wish I could post the videos I took.
Jason, 6-night trip
Verified

2/10 Poor

La reservacion me la tomaron en un precio menor del que pague, me comentaron que si queria una mejor habitacion ocupaba pagar 300 adicionales por que solo les aparecia el deposito por 970 pesos y to pague mas que eso
ALEJANDRO JIMENEZ, 1-night trip
Verified

6/10 Good

Habitaciones descuidadas y todo el hotel en general
Fabiola, 1-night trip
Verified

4/10 Fair

Habitación muy descuidada e instalaciones, excepto alberca, limpia
francisco, 2-night trip
Verified

10/10 Exceptional

Buen precio y frente al mar.
Francisco Javier, 1-night trip
Verified

2/10 Poor

El hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero)
Raul, 2-night trip
Verified

2/10 Poor

Terrible experiencia

No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada.
Alfonso, 2-night trip
Verified

4/10 Fair

Muy diferente a cómo se muestra en las fotos
JUAN PABLO DAVALOS, 1-night trip
Verified

2/10 Poor

Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias
Moisés, 1-night trip
Verified

2/10 Poor

Pésimo estado del hotel

A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Luis, 2-night trip
Verified

2/10 Poor

Las fotos que aparecen es la aplicacion no son correctas la propiedad se encuentra en deplorables condiciones, nada seguro para el huésped el personal nada amable, se trato de contactar a la afitriona y nunca respondio, teemine saliendome antes de mi reserva y no continuar mi hospedaje en ese sitio
Antonio, 2-night trip
Verified

4/10 Fair

No me gustó, hice la reserva ion por expedia y llegue al hotel y no sabían nada y no me querían dar habitación. Me dijo el de la recepción qué lo viera con la aplicación y ya me habían cobrado en Expedia. Muy mala experiencia
Ruth, 1-night trip
Verified

4/10 Fair

Me gustó el fácil acceso a la playa pero el hotel y el cuarto estaban en malas condiciones.
Anuar, 1-night trip
Verified

4/10 Fair

The area us pretty dead. Property and room falling apart with little maintenance ir poor repairs. It appeared to me the town is decaying for several years. No investment in the properties around while i understand that Covid had a great impact, i would not return..ever. Nothing to do. Beaches are not for swimming. Clean but strong currents
maria, 2-night trip
Verified

6/10 Good

Ubicación y la vista al mar
Francisco Javier, 2-night trip
Verified

4/10 Fair

Lo único bueno es la alberca, a pesar de que está sucia. El hotel nos dió una habitación que no correspondía a lo que se pagó, no sé nos regresó el equivalente a la otra habitación, debido a que según ésto, nos dieron una habitación deluxe con aire acondicionado. * El hotel no cuenta con agua caliente! * El internet es deficiente. * No te prestan toallas. * El personal que atiende NO tiene. Mínimo conocimiento de lo que es el servicio al cliente. Para los clientes que consideren hospedaje en este Hotel, por favor, piénselo dos veces, hay mejores opciones.
José, 3-night trip
Verified

4/10 Fair

Terrible servicio y descuidado en todo sentido

Un hotel sumamente descuidado, sin atención a los huéspedes.
2-night trip
Verified

10/10 Exceptional

Awesome view.
Kenneth, 1-night trip
Verified

6/10 Good

Establecimiento regular

La alberca sucia no tienen servicio de agua caliente ni television
Fernando Antonio ni de, 2-night trip
Verified

4/10 Fair

The only good thing was being really close to the beach .
Maricela, 2-night trip
Verified

2/10 Poor

Vacaciones del terror!!!

Un hotel que ofrece buenas instalaciones y no es así, son una porquería, un asco las habitaciones, instalaciónes y todooo!! No pudimos quedarnos en esas condiciones, así que nos fuimos a otro lugar.
Saida samara, 2-night trip
Verified

4/10 Fair

El hotel está en condiciones regulares en el primer cuarto que nos dieron estaba horrible con mucha humedad y moo hasta en el ventilador y en el segundo estaba un poco mejor hasta que nos dimos cuenta que como que tenía mucho sin usarse y salieron algunas cucarachas, las cortinas ni siquiera daban la medida de las ventanas y se alcanzaba a ver de afuera hacia adentro y estuvimos a punto de tener un altercado con las personas que rentaron el otro cuarto de el tercer piso la verdad quedamos con una mala imagen de el lugar por todos los aspectos ya comentados
Lluliana carmela, 2-night trip
Verified

2/10 Poor

The worst

To many cockroaches to sleep there Everything too old and dirty Could not stay the night
antulio, 1-night trip