10/10 Exceptional
Jan 20, 2025
Excellent service for a 10-night stay
Had a 10 night stay in Swissotel Grand Shanghai and enjoyed the great service throughout. All their service staff were very warm and friendly. The hotel itself is a little dated, given its an old building, but relatively well maintained. Our original room window wasn't able to close properly after we ventilated the room, the staff quickly accepted our request for a room change and even upgraded us to a slightly better room at no charge, and gave us free breakfast to go with for our remaining stay (separate note, the breakfast quality isn't good for a 5-star hotel I must say). A few tiny gestures illustrated their attention to details, e.g. giving us extra bottles of water, tissue, as we both were having a bad bout of running nose and cough. We also did a fair bit of online shopping and they've also assisted us kindly in the deliveries to the room without fail.
Will definitely consider to return here to stay whenever I return to Shanghai in future.
Zhen Yuan
Zhen Yuan, 10-night trip
Verified Hoteles.com guest review
