Hotels in Plainwell

"A clean room NOT the one I reserved took two hours after check-in time to be available - room had no towels, broken tv, no toiletries other than tp..Replacement tv had only 6 channels - after complaining, repair increased "

"Clean room was the best, towel with woman's hair ,wall bathroom with spots on the wall, bed conforter dirty ,breakfast area dirty ."

"All was great!"

"Nice room. Needs more pillows on beds "

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Fresh breakfast. Convenient for travleing sporting events. "

"Great hotel - good location. Breakfast very average."

"We had a family emergency so we had to leave the first night, therefore did not partake in the breakfast. The day manager that my husband spoke to was so kind and accommodating since we had to cancel our 2 remaining days. The kitchen lacked supplies, the evening mgr said guests steal the flatware, dishes etc. she was able to get flatware & dishes from another room. Bathroom soap, shampoo dispensers were empty, which she filled for us."

"Traveling for work and pleased with the clean room and comfy bed. Plenty of options for breakfast and coffee was plentiful. "