Hotels in Crystal Lake

"This hotel has a safety issues and sanity! My child got scratch from the bed frame which supposed to be covered but was not and even rusted. Hotel staff checked all rooms but all of their beds are subject to be safety hazard. One of the pillow case had mold! Worst experience ever for sure! "

"Great no issues"

"Our experience at the hotel was extremely distressing and unacceptable. We felt so unsafe on the property that we did not stay in the room for more than 30 seconds before leaving. As I was entering the building, an individual approached a very tall Black man and, completely unprovoked, used a racial slur toward him. The man tried to ignore it, but the aggressor repeated the slur directly in his face a second time. I was shocked and deeply disturbed by what I witnessed. My girlfriend was terrified, especially because the individual appeared to know where our car was parked. After we requested that the police be called, we became genuinely concerned that our vehicle might be vandalized. The situation felt volatile and unsafe. We immediately returned to the front desk to request a refund, as we did not feel comfortable staying. The staff dismissed the severity of the incident and initially indicated that it was not serious enough to involve the police. Although they later said they would call, no action was taken. The manager explained that because the other individual did not want to pursue the matter, they chose not to involve law enforcement. At that point, our concern was no longer just about the initial incident, but about the hotel’s failure to prioritize the safety and well-being of its guests. We felt completely unsupported and unsafe, which left us no choice but to leave immediately without even settling into the room. We subsequently booked ahotel through the site"

"The first room was not clean, blood on sheets and curtains. Light bulbs were blown. They moved me to a new room. That new room build was blown as well. There was no remote control for the tv and the phone in the room did not work. The attendant brought in a remote and after the 2nd replacement worked. "

"Great place to stay with the family!"

"Room was clean and quiet. "

"Family of four, girls are 9 and 14. We go to different great wolf lodges. This one wasnt bad, two attractions were closed temporarily due to kids puking. Be present with your kids, go on the water slides, tube the lazy river, get smoked by big waves in the wave pool. Sad seeing all the parents on their phone then we are dealing with the kids behavior with no parent around. No hot tub here unfortunately. Best GWL hot tub is in Traverse City, MI. HUGE adult hot tub and even a decent size family one. Smaller park in TC overall but dig the tubs after freezing in the park."

"Room was clean, staff so friendly, pools and hot tub amazing and breakfast ao delicious. That will my family trip hotel "

"Blood stained sheets not discovered until AFTER sleeping in the bed - was then accused of tampering with the smoke dector - I don't even smoke - blamed for the dirty linens and not given my deposit back. Will never stay with them again. Avoid at all costs this location."