Hotels in Spring Branch West

"The staff was great"

"The parking situation at this hotel is extremely frustrating. The lot is very small, and it can be difficult to find parking, especially during busy times. The lobby is beautiful, but unfortunately it’s deceiving because the experience beyond that was disappointing. I booked a double room and asked if I could switch to a king. The staff told me that people would be checking out and that I should call the front desk the next morning. I did exactly that—every single morning during my stay—and each time I was given the same excuse. I completely understand if the hotel was full and a king room wasn’t available, but repeatedly telling me to “call tomorrow” instead of just being honest felt misleading and dismissive. The room itself also had several issues. The installation appeared poorly done, and the sheets felt damp to the point that it was uncomfortable and difficult to sleep. The beds were also not sturdy and were not properly attached to the headboard. Because of this, the beds slid around easily, which felt unstable and honestly seems like a safety risk that management should definitely address. Overall, the lobby creates the impression of a nice hotel, but the rooms and the service did not match that standard. I expected a much better experience."

"We stayed 3 nights at Kozy Hotel and the staff were very friendly and helpful. Would definitely recommend it."

"Very easy to get to and staff was excellent. "

"Very clean property, nice staff, great breakfast. "

"The lady that helped me check in was super friendly and overall nice stay "

"Our stay at the Omni is always wonderful. I will say, though that our room did not have a refrigerator and was a little outdated, but the overall facility is wonderful."

"I should have read the reviews before booking however it was worth it for the price. This is an older hotel not too many upgrades. Also, the TV did not work properly."

"Couches in the room needs deep cleaned had stains other then that everything was great"