Hotels in Saugus

"I had a disappointing stay overall. My room was not cleaned, even though I am absolutely certain I removed the “Do Not Disturb” sign. The front desk initially suggested that might have been the reason, but I clarified it was not on the door. When I spoke to another staff member, I was told the cleaning staff might be on strike, which sounded completely made up—especially since someone else had already apologized and admitted my room was simply overlooked. The shower gel in the bathroom was nearly empty upon arrival. For a three-night stay, basic items like this should be checked and fully stocked in advance. Breakfast was also very disappointing. Many items were gone, and staff did not replenish them. You are left with banana, yogurt, oatmeal. Additionally, the elevator service was extremely slow. With only two elevators available, one broke down at one point, causing chaos and long wait times as lines quickly formed. They offer tea in the lobby, but unfortunately, the water was cold—another small detail that reflects poor attention to guest experience. The valet staff was friendly—and frankly, they should be, given the $31 per night charge, which felt like a complete rip-off. Overall, the service and maintenance fell below expectations, and I hope the hotel improves its attention to detail and communication moving forward."

"Very clean !!!"

"TERRIBLE RECEPTIONIST"

"Room was clean. Was expecring a sofa bed in my room as advertised but there wasnt one available. Was expecting it to have a hot tub but it was out of service and there was no hot water. "

"Very clean and well appointed room. Bathroom was a nice size. Staff were friendly and helpful."

"Room was very comfortable. "

"Clean room , friendly staff, easy access. Just wish they had earlier check in and later check out. Other than that excellent. "

"Excellent breakfast menu.. staff were professional. We enjoyed our stay. Could be A tad bit cleaner but overall.. I’d book another stay for sure.. family of five"

"The room was not was was advertised!! It was super dirty and old ! Paying more for this than other common hotels then I ask for an accommodation and gets denied ! Really unprofessional will never book a hampiton or Hilton hotel again ! "