Hotels in Ocoyoacac

"They clean the towel every day. Also provided water bottle for each day too."

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"Excellent hotel!"

"This listing looks much better online than it does in reality. While the rooftop is beautiful, our overall experience was disappointing—especially in terms of comfort and cleanliness. We booked a room for three people, but it only had a couch instead of a proper daybed or additional sleeping arrangement. We had to go downstairs to request extra blankets and pillows. The living room area had no air circulation at all—no AC, no windows, and no way to get fresh air in. It felt extremely stuffy and uncomfortable. There was AC in the bedroom, but the only way to cool the living space was to leave the bedroom door open with the AC blasting, which meant sacrificing privacy and still not achieving real comfort. Another inconvenience was the cleaning process. Guests are required to schedule their own cleaning through a link, which is difficult to manage when you’re out touring and may not have reliable reception. The biggest concern, however, was cleanliness. There are shared washers and dryers for guests, but I found hotel cleaning towels being washed in them. When I opened one of the dryers, it was full of towels covered in hair and debris, and even mop heads were being washed together with them. This suggests that cleaning materials from different areas (including bathrooms and kitchens) are not being properly separated, which is both unhygienic and concerning. I want to be clear that the staff were not the issue—they were helpful, hardworking, and did their best with what they had"

"Communication with hotel prior to, and upon arrival was excellent. Front desk staff, in particular, Minu, were excellent. Room was very clean & comfortable. Gabi, cleaned the room wonderfully. We found the restaurant to be of better value than the buffet and food was very good there. Location is great and we felt safe in the area despite there being homeless people around. Heavy & visible police presence nearby. Protests in main square but peaceful. The hotel is overall very good value & we are glad we chose it vs well known chain hotels. "

"Everything was very good "

"The hotel it is very nice and you can find great Restaurants I love it, clean food great facilitis everthing was super good."

"One of the most beautiful hotel rooms I've ever stayed at. The hotel was very clean. Loved that we got bath robes. I got balcony view. It was very noisy at night, but we would be so tired that it didn't bother us. Location is everything! Theres an ATM across the street, a restaurant open 24 hours next door, and Bellas Artes Palance and park was less than a 10 min away walk. "

"Great staff"