Hotels in Buccleuch

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"Front desk staff totally non customer focused Aircon didn’t work in our room. Lovely technician tried for 45 minutes in our room to repair We asked to just sleep in empty room next door T 9.30 pm and not have to pack up and movie but front desk said not a good business proposal from their point of view as would be getting two rooms instead of one We said bad business to not be customer focused she said company rules I said that sucks Had we packed up and moved rooms it still would have meant they had two rooms used til 9.30am anyway So we slept with no air and will never use Radisson again We explained again in the morning to head guy on desk and he said sorry but not willing to even offer free coffee while we waited for 10am shuttle "

"Close to the airport Shuttle services to and from Airport good"

"Average "

"Very very dim lighting in the rooms, odd smell. "

"Hotel funcional para una estadía corta."

"Well trained staff Great attention to detail and service What you would expect from a 5 star hotel"

"I tried to contact the hotel several times to know where to pick up the shuttle at the airport and nobody ever replied leaving me to scramble when I arrived . Interestingly once I tracked it down it was a very well run an efficient process. The need to explain how to find the bus when you land if you not going to respond to email."

"Our reservation for two nights was mismanaged and it took hours to resolve the issue. Front desk should have asked for a CC upon check in and did not causing several issues with the restaurant. Great location and clean. "