Hotels in Matamoras

"The hotel overall is great. Clean, friendly staff but be prepared for them to steal a portion of your incidentals deposit. My rooms were fully paid for. As per the receipt and upon checking out, I was charged an additional $87. When I contacted the property, they blamed expedia. I was sent on a wild goose chase only to be told there was nothing they could do. Great hotel but expect to be robbed by them upon check out. Pure Greed."

"The hotel seemed to have a foul odor but the room was clean and served its purpose. Front desk staff was very helpful and personable. Thank you for providing friendly and courteous service. "

"Very clean "

"so smelly"

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"The Staff was Awesome! From Hotel to Resturant and Bar ."

"Very welcoming and friendly "

"Thw room was big and beds are comfortable. "

"The hotel venue is aesthetically pleasing, clean, and convenient walking distance to the mountain. However, without speaking to staff, the check in process was VERY confusing. Upon arrival, we walked in circles and across the street trying to figure out parking, where to to pickup lift tickets,etc. Only to later discover the two entities are not connected in business! "