Hotels in Greencastle

"Where do I start? First in the lobby the person (who ended up being the manager) informed us that we would have to upgrade to a suite because we had five people. We had booked our hotel through hotels.com for 3 adults and 2 children (10 and 17). Our reservation said two queen beds and free rollaway bed. He insisted that a bed wouldn’t fit and would be extra money. We showed our confirmation and they finally gave us a cot. We had to ask for sheets and blanket for the cot. We had to ask for enough towels, only one roll of toilet paper. No air/heat was turned on in the room AND our door was found open (safety bar blocked from closing) when we initially came to our room. The pool lights were off two hours before closing. When we went to call the staff from the pool area, it was discovered that the phone was not working which is a safety issue should there ever be an emergency. Nobody’s key cards ever worked for the pool entrance (we had to open the door for several guests one we were let in by the staff). Only one ice machine in the entire building. Hallways smelled like cigarette smoke. The microwave in the room was not on…it was plugged into an extension cord inside the kitchen cabinet that needed to have the switch turned on. NEVER should you use extension cords for appliances! The breakfast was never fully stocked and was pitiful at that! We were there for three days! There is more, but on ONE positive note…it was quiet especially considering it was located "

"The location is beautiful with ski slopes and the golf course. Our room needed updating. The bed was comfortable. The heating/ cooling thermostat was hard to use and the blower was right next to the bed and very loud when it went on. The bathroom was nice, but the shower was tight."

"Breakfast good. Left my plug in converter for my hearing aids charger in room 101. If found, save for my next trip on May 20. Richard"

"Need to be cleaner and less drug addicts staying there .my dog barked said something about that but they allow a child to run up and down the hallway screaming nothing like being woke up at 7 a.m to a kid screaming up and down the hall "

"Hotel room was clean and spacious. Check in staff was very friendly and helpful. "

"The hotel was very clean and the staff were friendly and welcoming. The room was comfortable. The breakfast offered many great choices."

"Very peaceful and private. Perfect location for family traveling. "

"Clean and well maintained "

"Could use bigger pillows but the bed was very comfortable "