Hotels in Florence

"Staff was very welcoming at check in. "

"It was a good place to lay your head for a night. No major complaints. It was clean but dated. I would stay here again. Only feedback I would give is to get the musty smell out of the rooms and the hallways, otherwise was great."

"Our room was dirty on arrival. Pool the bottom is cracking and chipped. The beds are terrible was equivalent to sleeping on a board. We will not be back."

"The pictures in the listing on Expedia do not match the actual property. Both the exterior and interior are different. It is not as updated as the photos show. "

"First sight of our room, loved the space. Huge room. Then from dinged up door, to room stayed hot even with air on 63, we took a fan still couldn't cool the room off. Thermostat on wall was broke off, front desk came and tried fixing it. Was reading 81 in the room. Shower head looks like it has been on for decades. Cleaning staff needs to put effort to making sure hair from prior quest are cleared from bathroom. Now to pool area gross water didn't feel clean at all windows wide opened. Hottub didn't work at all. Told the last at the desk it wasn't working she said it was because it was over worked and sometimes does that so at 6am on Saturday we went tried again still didn't work. Very upsetting. Teenagers took over the pool couldn't let our 6 year old swim, they was jumping screaming running and staff member can't in and said nothing, no towels to dry off with in pool area. Drains has big clumps of hair in them. Then we talk breakfast still never will completely understand why if a hotel is at full capacity that only one staff member working breakfast, she couldn't keep up, both days I had to ask her to refill eggs, juice, that pancake machine was not working correctly. Over all I would not stay at this location again. Front desk staff was AMAZING. Very friendly helpful and easy to talk to. The hotel lacked charm. Parking lot is a little small. "

"My stay was amazing. Clean, safe, room was in perfect shape, very spacious. "

"Everything was great except i reserved and paid for a king bed room. To only recieve a double bed room. Hotel staff said it was cause i booked thru a thrid party "expedia." Main reason i chose hyatt was due to the room layout."

"My family and I visited the Ark. This hotel was 10 minutes away from it. The beds were comfortable, and as soon as you walked in, the hotel smelled really good. The breakfast was also very good."

"The casino itself was ok but could use some updates but was fine. The room was not the best at all the floors had multiple stains and we had a toilet issue that the staff handled right away. Bed was comfortable though"