Hotels in Richmond

"Place is clean. Great Amenties. Staff very friendly. It took 26 minutes to check in due to multiple people having issues w/Expedia & being canceled sent to other hotels. there was not one luggage rack available at 7 PM and I have a disability. I’m over 50 years old. I was moving. I didn’t feel good and I had just done 8 miles worth of moving. I wanted to lay down immediately.- "

"My room did not have a view. What was subpar was the bed to begin. Next, the tv was not across from the bed but to the left wall which made it very awkward to watch tv at all. Last but not least, the floors were so uneven, I could not wait to leave the room."

"Everything was great.Desk at check in was very friendly.Room was clean bed was comfy."

"Stayed here for two nights after booking through Hotels.com. At check-in I was asked for my credit card and noticed later a pending $600 on my card and I when I asked for clarification, I got a rude reply by the manager (Kim) that it was only a temporary authorization that would be removed after checkout. After my stay, a charge of approximately $550 fully posted to my card instead which I was told wouldn’t happen. I called and spoke with the same manager. During the call I was repeatedly interrupted, but after some time the charge had been removed. Another issue was housekeeping. I was informed housekeeping would be provided daily, but my room was never serviced during the stay. When I brought this up to the manager during the call she interrupted and asked if i left a do not disturb sign on the door. I did not. When I requested to speak to upper management, she falsely stated that I used foul language towards her and hanged up the phone on me. Called later, manager told me that I could speak with the general manager on Monday and hanged up the phone on me again. Overall its a beautiful location and rooms are pleasant. Unfortunately, it is frustrating after spending 600 dollars for a two night stay to experience indifference from this manager on the very first interaction, redirection of blame, and dishonesty to cover her end when attempting to contact someone above her."

"The staff were really nice and the property was super clean. Melinda the shuttle driver was incredibly kind to us and made the short trip to the casino and back really fun."

"Clean and well maintained"

"Property was in a stellar location. Clean and cannot complain about service. It was a great spot for the price."

"The AC struggled to keep the room cool."

"My stay at Holiday Inn was ok but was disappointed after booking a 1 King size bed room to be placed in a standard 2 queen size bed room. The room didn’t not look like the pictures and had some damage to the room, it was also not as clean as I would have expected. Upon arrival the front desk clerk was very kind also the staff during complimentary breakfast there was one staff member who was rude but unfortunately was unable to get his name.The reason why I booked here was based on the reviews but can say some of them were deceiving I read a review that stated that they had a hot tub which lead me to book this location which was false. Breakfast was delicious. One good thing about this place was that the location was great and accessible to the highway and restaurants and malls."