Hotels in Westlands

"The room is beautifully designed and decorated. It also spacious. The food was also good. I will surely book again. 5/5"

"the hotel was good."

"Hotel is well maintained, staff if very very helpful especially the manager is an xcellent person"

"All good! Staff very helpfull!!"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Nice clean room, good security protocols. I wish the transfer team had called out that the people with the baggage trolleys were not affiliated with the hotel and were expecting to be paid separately - but also on us for not understanding the culture, so no deduction in rating! Great hotel for overnight transfer flights as it is very close to the airport."

"Too many people "

"Conveniently located close to the airport for our early morning flight. Great 5 a.m. shuttle service to the airport."

"Once you check in, the staff do not escort you to the room. Second floor was a maze finding the suit I stayed in. The moment I walked in, I realized the AC was too loud,Called the front desk and asked to change however they said the technician would come in an hour and never did. Shower was Luke warm and not really getting hot. The venue needs maintenance and renovation. Dinned at the terrace on 5th floor, service was ok until food and drinks arrived and the waiter disappeared. No music and not much was happening up there. Being a repeat guest at the property and having stayed at the standard room, that side of the property is way better than the old suit.Also having stayed at the other one in south c, unfortunately I’ll be choosing elsewhere next time. There’s a lot of room for improvement. "