Cambria Hotel Charleston Riverview

Terrible - 1) person at check is in the wrong business - didn’t follow the mask mandate, didn’t enforce the mask mandate and didn’t even say anything to welcome us, simply shoved the key toward us; 2) NO enforcement of mask mandate so lots of people in elevator without a mask . Terrible!!!

This was our first time staying at a hotel since covid. The location was great for everything we wanted to do. However, customer service was very much lacking. It was not communicated to us at check-in that housekeeping would not be coming into our room to clean or replenish linens. We’re used to this being a standard amenity/service when you’re paying for a hotel room. This was the main reason we chose a hotel over an Airbnb or VRBO. When we inquired about it after our first night, we were told you could request it each morning before 9am or they would be in after your 3rd night. Requested each morning and room was never cleaned during a 4-night stay. We had to go to the front desk if we wanted fresh towels because when we called down, we were told there was no one to bring them to our room. Front desk staff had very poor communication skills and never offered even a simple apology for all of the inconvenience. Stay away if you’re looking for good customer service, housekeeping, or fresh towels.

Great stay and beautiful hotel

Cambria is a great hotel chain. Love the modern rooms, bar, patio. The staf are extremely friendly.

If I had to complain about one thing it would be that the bathroom floor got very wet after having a shower. Seems to be a design flaw. Both the room and bathroom were spacious, bed was comfy, and staff was very helpful and pleasant.

Great location.

This is a nice property that is in a good location but it is made out of paper, you hear every noise in the whole city!! I stayed four days and they never cleaned my room and only gave me one set of towels. There were piles of towels in the hallway and trash that sat outside people’s rooms for a couple of days. The day staff was below average and the night stay were absolutely lazy and horrible!!! Won’t ever return and I’ll share my experience with anyone who asks!!!

Most issues Covid related. Would have enjoyed complimentary coffee and such. Bathroom door slammed and wouldn’t stay open. Shower leaked but these things could be adjusted. Beds comfy and we had everything we needed. Liked the Keurig in the room. Price better than other comparable hotels—still new. . Good location in Charleston.

Great room. Close to everything to see and do.

The front desk staff was amazing. The hotel was very clean and conveniently located.