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Hotel Palacio Maya

4.0 star property
Art Deco hotel with outdoor pool, near Paseo de Montejo

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Experience the vibrant spirit of Merida at Hotel Palacio Maya, with its rooftop terrace offering breathtaking views. Savor local and international cuisine at BALAM restaurant or lounge by one of the pools. With high-speed WiFi, a garden bar, and multilingual staff available 24/7 for assistance.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Children's pool
  • Pool bar
  • Room service
  • Conference center
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Separate bedroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Why we love this property

Art Deco city gem
Marvel at the striking Art Deco architecture in this city-center hotel. A garden-view restaurant and rooftop terrace offer scenic spots to unwind.
Memorable dining options
Experience local and international cuisine at this hotel's garden-view restaurant. A bar and buffet breakfast round out the culinary offerings.
Premium sleep space
Drift into blissful slumber on premium bedding with a down comforter. Blackout drapes ensure undisturbed rest in the separate bedroom.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Premium bedding
Blackout drapes/curtains
Separate bedroom
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Premium bedding
Blackout drapes/curtains
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LED TV
Down duvet
2 bedrooms
Premium bedding
Blackout drapes/curtains
Rainfall showerhead
  • 83 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Down duvet
Separate bedroom
Premium bedding
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 23 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • 22 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • 54 sq m
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • 38 sq m
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • 50 sq m
  • Sleeps 4

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • 83 sq m
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • 70 sq m
  • Sleeps 2

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Down duvet
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
LED TV
Separate bedroom
Down duvet
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Paseo 60 - 5 min walk - 0.5 km
  • Yucatan International Convention Center - 7 min walk - 0.6 km
  • U.S. Consulate General Mérida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km

Getting around

  • Mérida International Airport (MID) - 16 min drive
  • Teya-Merida Station - 28 min drive

Restaurants

  • ‪Crabster - ‬6 min walk
  • ‪Viva Teya - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Hop 3 The Beer Experience - ‬6 min walk
  • ‪Jose Rosé - ‬6 min walk

About this property

Hotel Palacio Maya

Hotel Palacio Maya features a rooftop terrace and puts you within a 10-minute walk of Paseo de Montejo. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at BALAM, which serves local and international cuisine and is open for breakfast, lunch, and dinner. This Art Deco hotel also features a poolside bar, a fitness center, and a children's pool. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 63 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool

What to do

  • Bicycle rentals nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • An indoor pool
  • Banquet hall
  • Outdoor furniture
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

BALAM - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children

Children & extra beds

  • Rollaway beds are available for MXN 180.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Palacio Maya?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Hotel Palacio Maya?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Palacio Maya?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Palacio Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Hotel Palacio Maya?

No, this hotel doesn't have a casino, but Casino La Cima (20-min walk) and Diamonds Casino (6-min drive) are both nearby.

What is there to do at Hotel Palacio Maya and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Hotel Palacio Maya also has a fitness center and a garden.

Are there restaurants at or near Hotel Palacio Maya?

Yes, BALAM offers local and international cuisine and garden views.

What's the area around Hotel Palacio Maya like?

Hotel Palacio Maya is in Mérida Centro, a short 6-minute walk from Paseo de Montejo and 13 minutes' walk from U.S. Consulate General Mérida.

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Reviews

Hotel Palacio Maya Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Location

8.8

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities

What guests liked

  • The breakfast buffet was well worth the extra cost and offered a wonderful, varied selection of local flavors. (6 reviews)
  • Ample parking was available for guests who drive or rent a car. (3 reviews)
  • The property's restaurant was disappointing, but there are many excellent nearby restaurants to choose from. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Food
Restaurant
Location
Shower
Refrigerator
Gardens
Room service
Buffets

Reviews

10/10 Exceptional

This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
Judy, 2-night trip

10/10 Exceptional

Centric and beautiful and excellent restaurant
Jose A. T., 1-night trip

10/10 Exceptional

The property is beautiful they have peacocks on the ground a nice pool and play ground for your little one the patio view is beautiful especially at night the staff was great
Donna, 13-night trip

10/10 Exceptional

Excelente
Araceli, 4-night trip

10/10 Exceptional

Good
Norma a, 3-night trip

8/10 Very good

Nice area
Richard, 3-night trip

10/10 Exceptional

Excelente
Aída Noemí, 1-night trip

10/10 Exceptional

Great Location
Raul, 3-night trip

10/10 Exceptional

This is definitely my go-to place perfect location always clean rooms and very friendly staff for an extremely affordable price.
Richard, 1-night trip

6/10 Good

We did not like the service. They do not have enough people to attend the restaurant or bar at the pool. The location is amazing. The gardens are beautiful.
GABRIELA BECERRIL, 8-night trip

10/10 Exceptional

Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Nelson Cameron, 4-night trip

10/10 Exceptional

The property was very clean and offers a buffet. The bar is small and very limited on beverages. Over all I would stay here again
RHONDA ANN, 5-night trip

10/10 Exceptional

Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Antonio, 5-night trip

10/10 Exceptional

Good place
Ferman, 4-night trip

6/10 Good

This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Amanda, 1-night trip

10/10 Exceptional

I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Drew, 12-night trip

6/10 Good

Overall, the hotel is OK. It's in a very convenient location. However, the rooms need better maintenance since our balcony door would not lock, and the towels were very old.
Leonel, 2-night trip

6/10 Good

We liked that it had free parking. Priced ok. Pictures dont reflect wear and tear and poor maintenance of the propertt and grounds. Ie: torn curtains, rusted bath fixtures, poor lighting, sewer smell in parts of the hotel.
Arturo, 4-night trip

10/10 Exceptional

I've stayed at the same hotel a dozen times it's very clean super friendly staff great breakfast options and right off the path of the main strip.
Richard, 2-night trip

8/10 Very good

I like the staff and the hotel y clean and the location, walking distances to the point of interest.
Salvador, 3-night trip

10/10 Exceptional

Very nice!!
Ayuha, 1-night trip

10/10 Exceptional

Ii
Mildred elsirhe, 1-night trip

10/10 Exceptional

Nice hidden gem
manuel, 2-night trip

8/10 Very good

Good place to stay

Has an elevator nice pool good buffet breakfast on Sunday, parking next door and good location, staff very nice
Charles, 1-night trip

10/10 Exceptional

Super helpful and kind staff!
Diana, 2-night trip