Front desk staff were friendly and helpful. They did let us change rooms due to a housekeeping issues. However, it would have been to be upgraded to a corporate room at no charge or offered some sort of incentive/discount for a future stay. Bed frame plus mattress height needs a step stool to get in bed. The mountain and sunset views were amazingly beautiful from even numbered rooms. The divided bed rooms provided privacy. For less than $100 per night it is quite a good deal. It was an interesting dorm like experience. Included Breakfast was pretty terrific….scrambled eggs, muffins, toast, bagels, fresh fruit, yogurt, juice, coffee & tea, oatmeal with assorted toppings to choose from plus milk. I would definitely stay again.