Verificado
10/10 Excepcional
25 de sept de 2017
Good hotel, Bad Expedia experience
The hotel is nice and works well for my needs. Staff are friendly and helpful. Expedia did not have a contract with this hotel, even though they took my money online before my trip! A local agent for Expedia took the payment without having an agreement with this hotel and without notifying the hotel about my stay. I arrived and there was no booking for me. I showed my paid receipt. The hotel knew me from a previous stay so they allowed me a room while this got sorted out. The hotel manager was very helpful and I learned that in order to get the payment, she had to accept higher commission costs than normal. I find this to fraudulent on Expedia's part. Taking my full payment without and agreement with the hotel to do so is completely wrong.
As I said, the hotel made it right for me but at a cost for them. A++ on the hotel, F for Expedia.
Keith
Keith, viaje de 10 noches
