This hotel has its charms but also major drawbacks.
Positives:
Host Fatiha is incredibly responsive, which was especially helpful with our young child - she even arranged a taxi with a car seat. The Atlas Mountain views are stunning, and the hotel grounds are beautiful, featuring peacocks and tortoises. The traditional architecture adds to its charm. If you’re looking for a quiet, immersive Moroccan family experience with little distraction, this could be the perfect escape.
Negatives:
The food was disappointing. Given that bringing outside food is prohibited and there are no nearby restaurants or shops, the limited menu quickly became repetitive. The cocktails were tasteless and overpriced, and the meals were far from Michelin-worthy, often overcooked and dominated by a single flavour. The Bastila, for example, had tough chicken and an overwhelming amount of cinnamon.
Service was lacking; we were never proactively offered drinks, towels, or even room cleaning - we had to ask for everything, which made us feel like a burden. The gym was virtually non-existent, the rooms needed a deep clean (we even found a cockroach in our bed), and the pool area had an unpleasant smell due to the animals.
We stayed during a quiet period, which may have influenced our experience, but overall, we were disappointed and left a night early. While Fatiha and her husband apologised, the compensation offered was minimal.
