4/10 Aceptable
14 de feb de 2026
Quite possibly the worst hotel stay of our trip so far. We have been through Ho Chi Minh, Da Nang, Hoi An, Hue and now Hanoi. And we have encountered over the top service and regular levels of service. But this hotel is probably the bottom when it comes to experience.
The gentleman checking us in at 6pm was pleasant. But the ladies who are at the reception at check out time are probably the most sour I have encountered so far in this country. We came in pretty early on check in day and rooms weren’t available, which was understandable. But, not even a smile of welcome was a little surprising. There is an upcharge is you ask for a fresh cup of tea bag tea at breakfast buffet. Even that I can understand. However, what was hard for me was no offer to help with luggage as we were checking out. They could see I have 4 senior citizens with me, but they didn’t offer a porter even once. We were going to stay here again for our last night in Hanoi but glad we could cancel. We will take our chances elsewhere. At $100/night, this was the most expensive hotel so far with the least professional service.
The rooms were fine. The shower was a little on the small side. The balcony can seat one comfortably. However the bedspread is too small for the large bed. So if there are two in the room, hopefully you like to snuggle. The hotel appears to be more geared towards large tour groups so that can also impact service and interaction.
Ketaki
Ketaki, viaje en familia de 1 noche
Comentario de huésped verificado de Hoteles.com
