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Pan Pacific Hanoi

5.0 star property
Lakefront hotel with 2 restaurants, near West Lake

Choose dates to view prices

Pan Pacific Hanoi, near West Lake and the Ho Chi Minh Mausoleum, offers a tranquil retreat. Unwind at the rooftop terrace or indulge in international cuisine at one of two restaurants. With an indoor pool, library, coffee shop/cafe and helpful staff that guests rave about.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Television
The current price is $101
$114 total
includes taxes & fees
Jun 16 - Jun 17

Why we love this property

Work hard, relax harder
Located in the city center, this hotel offers six meeting rooms and a conference center. The full-service spa provides relaxing massages and body treatments.
Diverse dining choices
International and Chinese cuisine awaits at 2 restaurants with 2 bars on site. Guests can savor buffet breakfast or grab a bite at the cafe.
Pure relaxation
Indulge in full-service spa treatments, including couples rooms and body wraps. After massages and facials, unwind in the sauna, hot tub, or steam room.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe King or Twin room

Deluxe King or Twin room | Down comforters, minibar, in-room safe, desk

Deluxe King or Twin room

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Suite, 1 King Bed

Down comforters, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Lake View

Down comforters, minibar, in-room safe, desk

Premier Room, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Room

Club Room | Down comforters, minibar, in-room safe, desk

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Premier Serviced Suites

Down comforters, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

  • Lake view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Executive Serviced Suites

Down comforters, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

  • Lake view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Suite

Premier Suite | Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Premier Suite

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living area | Flat-screen TV

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View | Down comforters, minibar, in-room safe, desk

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area | Flat-screen TV

Studio Balcony Suite

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King | Down comforters, minibar, in-room safe, desk

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area | Flat-screen TV

One Bedroom Deluxe Serviced Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Property amenity
InterContinental Hanoi Westlake by IHG
Tay Ho
  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.0 out of 10, Wonderful, 1,001 reviews
The price is $107
$121 total
includes taxes & fees
Jun 7 - Jun 8
InterContinental Hanoi Westlake by IHG
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About the neighborhood

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Tran Quoc Pagoda - 5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.5 km
  • Dong Xuan Market - 3 min drive - 1.9 km
  • Hoan Kiem Lake - 5 min drive - 3.0 km

Getting around

  • Noi Bai Intl. Airport (HAN) - 32 min drive
  • Hanoi Railway Station - 10 min drive
  • Hanoi Gia Lam Station - 18 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Circle K - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪The Summit Bar - ‬1 min walk
  • ‪Lẩu Ếch 19 Trúc Bạch - ‬3 min walk

About this property

Pan Pacific Hanoi

  • Pan Pacific Hanoi features a rooftop terrace and puts you just steps from West Lake. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 328 rooms
    • Arranged over 20 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference center (13143 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible concierge desk
  • Accessible airport shuttle

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features

Spa

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Dining

Pacifica - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ming - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge - This rooftop bar specializes in international cuisine. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 1450000.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 0100113141

Also known as

Sofitel Hanoi Plaza

Sofitel Hotel Hanoi Plaza

Pan Pacific Hanoi Hotel

Accor Plaza Hanoi

Hanoi Sofitel

Sofitel Hanoi

Sofitel Plaza Hanoi Hotel Hanoi

Sofitel Plaza Hanoi Hotel

Pan Pacific Hanoi Hotel

Pan Pacific Hanoi Hanoi

Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?

Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pan Pacific Hanoi?

Yes, there's an indoor pool.

Are pets allowed at Pan Pacific Hanoi?

Sorry, pets aren't allowed.

Is parking offered on site at Pan Pacific Hanoi?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Pan Pacific Hanoi?

Yes, an airport shuttle is available. The charge is USD 75 per vehicle one-way.

What are the check-in and check-out times at Pan Pacific Hanoi?

You can check in starting at 2 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Pan Pacific Hanoi and nearby?

Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness center.

Are there restaurants at or near Pan Pacific Hanoi?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around Pan Pacific Hanoi like?

Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The gym facilities were excellent, providing a comprehensive and enjoyable way to stay active. (5 reviews)
  • Breakfast offered a wide range of tasty options from Western to Asian cuisine. (7 reviews)
  • The spa facilities were excellent, providing a relaxing and enjoyable way to unwind. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Lake
Spa
View
Neighborhoods

Reviews

Verified

8/10 Very good

Staff awesome, food buffet excellent, neighborhood good.
Tony L., 4-night trip
Verified

8/10 Very good

Good breakfasts. Nice staff. Good location.
Kevin, 3-night trip
Verified

10/10 Exceptional

Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.
Ronald, 2-night trip
Verified

8/10 Very good

Conveniently located, well appointed hotel at a reasonable price .
1-night trip
Verified

10/10 Exceptional

Excellent service. Had few issues at the start but the manager handled it so professionally.
Ramanand, 3-night trip
Verified

8/10 Very good

Good location.
Jeonga, 1-night trip
Verified

10/10 Exceptional

Friendly staff. Great location . View from rooftop lounge was outstanding.
Rick, 2-night trip
Verified

10/10 Exceptional

Location is great. Close enough to the old quarter, but out of the chaos. Hotel staff is great. Excellent breakfast.
ANDRES, 1-night trip
Verified

10/10 Exceptional

Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa.
Min Wei, 1-night trip
Verified

10/10 Exceptional

Good customer services, within walking distances to places and facilities clean.
Mary, 1-night trip
Verified

10/10 Exceptional

Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Trung, 1-night trip
Verified

6/10 Good

Stayed here one night after trip to Halong Bay and have to say staff was wonderful and attentive. However the conditions of the hotel left little to be desired. The lobby was welcoming with fresh scents, but as soon as we went to our room on the 7th floor we were overwhelmed with old musty smell of mold and old smoke scent which continued in our room. The smell was almost unbearable. The room was very spacious and was even provided extra towels. Also shower had great water pressure. The room would have been better if the old carpet did not feel so grimy. Had to wear slippers entire time because did not want to touch carpet. Also not a whole lot within walking distance after staying in old quarters. Overall I would expect higher quality for the price.
Mary Jo, 1-night trip
Verified

10/10 Exceptional

The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Ryan, 3-night trip
Verified

10/10 Exceptional

We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Hemal, 2-night trip
Verified

8/10 Very good

Some renovations needed

Good location but little old No AC control bathrooms little old fashioned Teras bar is great Breakfast is very good
Huseyin, 2-night trip
Verified

10/10 Exceptional

Great service
MANH, 1-night trip
Verified

10/10 Exceptional

Great service from all the staff the moment we step into the hotel. Check in was super smooth and the room that we had is comfortable and well appointed. Special shout out to Ms Mia from the Pacific Lounge. She can converse very well and is very pleasant, making us feel at home and comfortable.
Norman, 1-night trip
Verified

10/10 Exceptional

Perfect

It was perfect. The staff are very polite and helpful. The restaurant staff are very attentive and polite. The front desk staff are very helpful and attentive. I have nothing to complain about the hotel.
OTAVIO HENRIQUE MAGRIN, 3-night trip
Verified

10/10 Exceptional

Such great attention to detail. Responsive staff. Impeccable.
John, 7-night trip
Verified

10/10 Exceptional

We stayed at this hotel for one night after our Halong Bay cruise, and it was a fantastic experience. The room was beautifully designed, offering a stunning panoramic view of the lake, which made our stay even more special. The spa and gym facilities were excellent, providing a relaxing and enjoyable way to unwind after our trip. One of the highlights was the rooftop bar, which had a great atmosphere—perfect for evening cocktails and even a lovely spot for an afternoon lunch. The only small downside is that the hotel is a bit far from the Old Quarter, but if you’re looking for a peaceful stay with great amenities, this is a wonderful choice. Would definitely recommend it for a relaxing and comfortable stay!
Liudmila, 1-night trip
Verified

6/10 Good

The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.
Thuy, 3-night trip
Verified

10/10 Exceptional

Excellent stay

Great stay. I like the lakeview room, the glass lakeview lift. Breakfast is with a big range of different foods from Western to Asia. I had a chicken Pho, some bacon and a lot of different fruits. They are all tasty. The service is another strong point, from welcome bellman to Reception and Housekeeping. All are friendly and professional. The amenities inside bathoom are a bit old but function well. Bedroom with comfy mattress ans pillows We will be back
Bella, 1-night trip
Verified

8/10 Very good

Staff not always friendly, property dated, need renewal
Fabrizio, 2-night trip
Verified

10/10 Exceptional

Great Hotel with
Ashish, 3-night trip
Verified

10/10 Exceptional

Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price
Brian, 1-night trip