Hilton Garden Inn Martinsburg

Great stay! Very clean hotel, nice staff, and well located. We booked this place last-minute and I was pleasantly surprised. I also felt that they did a good job with COVID procedures and keeping everyone safe.

Loved this property and staff! Room was spectacular. I was visiting family in the area and came in late each night. The deck staff was always very friendly!

When I checked in the staff was informative of the guidelines for services regarding COVID. However, then as I was walking to the elevator I dropped bag and things spilled, including a water bottle and the staff was not helpful in retrieving my belongings and appeared irritated that they had water to clean up. The next morning, the new staff was very helpful with pool information and check out. Very friendly and cheerful.

Overall very nice stay. Employees were extremely nice and professional. My only complaint was dark liquid (dried) on the bathroom door. Was kind of gross

We visited during Covid-19 and were very pleased with the steps taken to ensure safety and cleanliness. I can not say enough good things about the staff at this location! Every single person we came in contact with was smiling and eager to assist us in any way they could. We did not use the pool because there was an 8 person limit and there were 10 of us. We will definitely go back to this location again!

The staff were amazing with my families needs. A very good experience

Overall I rate it a 9.7. Excellent service and very clean. Outdoor chair cushions/chairs were very comfortable. Cushions were very thick and padded. The only thing that didn’t make it a 10 was no shower fan/bathroom exhaust.

We loved staying there it was excellent! Will definitely be back! Thank you

Waiting ten minutes to check in, hotel bathroom was filthy an bed was very uncomfortable