This hotel must have been good at some point, but it feels like it's running on fumes now. I heard a staff member say there are doubts as to whether they will be operating next year.
The not so good:
We arrived to trash in the walkway to our room, which wasn't cleaned until after stray cats had had their way with it overnight, and we had to report it to front desk.
Information on cleaning schedule was shared incorrectly. We only found our later that towel service was every second day, so dirty towels left on the floor were picked up but not replaced on alternate days.
The room floor was also covered in sand on our arrival. I understand it's a beach front property and some sand is bound to get into rooms, but I would have assumed it would get cleaned, at least when there is a turnaround in guests in each room.
The positives:
Location and the beach in front of the hotel are great.
There's easy access to Chania, and also attraction further west.
Hotel staff were generally helpful and polite.
The restaurant at the hotel is quite good.