The hotel claims to provide English services, but the staff insisted on using Korean for communication, causing significant inconvenience. Upon check-in, we were informed that the lobby would be unmanned after 11 PM, and if we had any problems, we could call the number on the name tag. However, as tourists, we typically only carry a data card, making it impossible for us to make phone calls.
Despite pre-booking two rooms, we were assigned to rooms in the half-basement that were entirely different from our expectations, in stark contrast to the newly decorated ones shown in the photos.
The most infuriating part was discovering a bee and two bugs in the room. When we attempted to communicate over the phone in both Korean and English, the hotel staff appeared intentionally unresponsive, even correcting our Korean pronunciation, leading to embarrassment and overall dissatisfaction.
After partially addressing the issue, the hotel staff informed us that there were insect repellents and an electric mosquito swatter available for us to handle the problem ourselves.
Subsequently, as the hotel staff prepared to leave, we continued asking about the bee still on the ceiling. He seemed bewildered, as if hearing about the bee for the first time, despite our repeated mentions on the phone. When we requested a room change, the hotel staff demanded an additional fee, despite the issue being the hotel's fault.
This experience has left me deeply disappointed and angered by this hotel.