Our recent stay was a mix of rough starts and warm hospitality, making this a story worth sharing.
Before even stepping foot on the property, we had a hiccup. We called ahead to clarify an unexpected early charge on our reservation, since the booking clearly stated “pay at the property.” Unfortunately, the receptionist who answered — Vivian — left much to be desired. Her tone was cold, her replies clipped, and her demeanor far from professional. It felt less like asking a simple question and more like pulling teeth. For a guest simply seeking clarity, it was a disappointing welcome and left a sour first impression.
But here’s where things turned around.
When we arrived at 6:30 PM, we were warmly greeted by Jeryll and Javiera — two front desk staff who immediately restored our faith in the property. They were gracious, clear, and efficient. The check-in process was smooth, and their friendly energy was a breath of fresh air. It felt like we were finally being treated the way guests should be.
Later that evening, some companions in a separate room had difficulty sleeping due to loud disturbances above rooms 223 and 221. Upon checkout, we mentioned this concern to Javiera, and to our surprise, she offered us complimentary breakfast as a gesture of goodwill. That kind of proactive care — no excuses, no deflection — speaks volumes.
Jeryll and Javiera exemplify what hospitality should be. I sincerely hope the management takes note and elevates the rest of the team to their sta