Staff helpful when we checked in - they moved us to a room on the ground floor because the lift was broken. Room OK, with standard amenities. Setting of the hotel is rather bleak. It's next to a roundabout, and access is through a rear service road and covered car park. Breakfast was dreadful, with an unsmiling member of staff who didn't seem to be enjoying her job. After staying in other hotels on the trip we became used to excellent buffet breakfasts with fresh fruit, muesli, good coffee etc. This was a la carte, with the price not included in the room rate. There was nothing that I wanted to eat (I didn't want a bacon butty for breakfast), so I had a 'cereal breakfast' that was two weetabix, three slices of toast and stewed filter coffee that took some effort to drink. My friend had the 'Full Mondo', which is their version of a full Scottish breakfast. He was disappointed!