My wife, two boys and I stayed for two nights. When we arrived, we had three pieces of luggage that were 20 kg's each, two backpacks, and a small kids luggage with wheels. As I was checking in, the bell man took all of our bags, including our backpacks, and loaded them onto his cart. The elevator wasn't very big so he told us to go up ahead. A few minutes later, he came in with all of our luggage. The friendly front desk staff spoke very good English. The hotel is old but clean and seems to have a very well-established routine. The moment we walked in we felt that it was a very good hotel. The hotel is in a great location, easy to access by MRT and bus. Good neighbourhood. Apparently the nightlife near the hotel is quite good with many bars and clubs. I would stay there again, never mind recommending it to others. Book this hotel with confidence!