We booked a Suite with Sea View for a one-night stay at a cost of $750, expecting a premium experience. Unfortunately, it didn’t live up to expectations.
Our check-in was delayed by an hour, with our room not being ready until 4:00 pm instead of the advertised 3:00 pm. While the hotel offered complimentary drinks, losing an hour of a one-night stay was disappointing.
The biggest let-down was the room itself. We specifically paid more for a Suite with Sea View rather than a cheaper room because we wanted to enjoy the ocean outlook. Instead, the view was largely dominated by neighbouring high-rise buildings, with only a small glimpse of the ocean visible between them. If this is the standard for a Sea View room, we believe that should be made much clearer when booking, as it did not match our expectations for the premium room category.
To top it off, the toasted sandwich we ordered through room service arrived heavily burnt.
The suite was clean and the staff were polite, but when you’re paying $750 for a single night, you expect the entire experience to reflect that price point. Unfortunately, between the delayed check-in, the disappointing view and the poor room service, we left feeling that the stay did not represent good value for money.