The hotel was neat and clean. The room was very nice and comfortable. However, the service in the bar/lounge and dining area was the worst we have ever experienced. The staff was rude and unwelcoming. The bar people had no idea how to make very simple cocktails and took forever to figure out how. Every waiter acted like they were extremely put out that they had to serve us. The food took forever to get to our table and when it did arrive, it was almost inedible. My husband never got his food, our friend received something completely different than what she ordered. We had to beg for some bread, the service was horrible. Such a bad experience we have never had. The hotel is far away from any other restaurants, so you are stuck with these rude unwelcoming people. We were there two nights and wished we had never booked this hotel. Stay away from this one. You will be very uncomfortable and dissatisfied. Also the decor is stark and cold, just like the service people. Horrible experience!! Stay away!!!